Sales & Implementation Manager (Splore)

What is Splore?

Splore is transforming how businesses handle information by utilizing enterprise-grade generative AI and multi-agent systems to streamline and enhance decision-making processes. Founded and funded by industry leaders Temasek and Menyala, Splore specializes in AI-driven solutions for precision and efficiency in information retrieval.

Our proprietary Agentic Answer Engine boasts up to 95% accuracy in retrieving relevant data and slashes search times by 60%, empowering organizations to make informed decisions rapidly.

What is the role?

We are seeking a Sales & Implementation Manager to join our team. As the first sales role at Splore, this position offers a unique opportunity to not only manage the implementation of solutions for new clients but also to build and shape the entire sales department from the ground up. You will play a pivotal role in converting prospects into satisfied customers and ensuring their long-term success. 

• Pioneer Sales Initiatives: Take the lead in establishing Splore’s sales function, developing processes, strategies, and best practices that will lay the foundation for future growth. 
• Client Onboarding: Collaborate with new clients to ensure a smooth onboarding process, translating their needs into customized solutions using Splore’s platform. 
• Implementation Management: Oversee the end-to-end implementation of Splore’s solutions, ensuring that client expectations are met and that the process is seamless. 
• Solution Delivery: Spend time with clients to deeply understand their challenges, translating these into tailored solutions that Splore can deliver. 
• Account Management: Establish and maintain strong relationships with clients, ensuring their ongoing satisfaction and the successful delivery of services. 
• Department Development: Contribute to building and scaling the sales department, crafting the strategies and tools necessary for future team members. 
• Growth Initiatives: Identify opportunities for expanding the scope of services provided to clients and work collaboratively with internal teams to capitalize on these opportunities. 
• Consultative Sales: Craft compelling proposals, provide expert consultation during the sales process, and ensure that client needs are effectively met through our platform. 

Attributes 

• Entrepreneurial Spirit: You are excited by the prospect of being the first sales hire, with the vision and drive to build and shape a successful sales department. 
• Dealing with Ambiguity: You thrive in dynamic environments, making informed decisions amid evolving scenarios and embracing uncertainty comfortably. 
• Customer Focus: You prioritize customer needs, using their feedback to improve products and services, ensuring a positive experience and contributing to Splore’s success in a competitive market. 
• Functional/Technical Skills - You should have strong communication, negotiation, and interpersonal skills. A strong understanding of AI technologies and their applications will be a plus.
  • Proven experience in customer success, and sales, in a SaaS startup environment.
  • Proficient in CRM software and Microsoft Office or equivalent tools.