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Onboarding Specialist (Contract)

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Mercury is building powerful banking* solutions and simplifying finances for startups. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our compliance team to help us out.

As an Onboarding Specialist, and a member of our weekend coverage team, you’ll be focused on getting accounts open for startups from all over the world. These companies will range from the latest hot Silicon Valley tech startup cracking cheap space travel to a Peruvian farm growing sustainable coffee, so you’ll be exposed to a pretty wide range of characters and ideas.

You’ll make getting an account for a startup easier than buying groceries, and you’ll also sniff out and catch bad actors, balancing protection of our company with a great user experience.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.

Schedule Information: 

  • Able to work ~40 hours per week
  • Working hours are flexible but it’s recommended to work generally between the hours of 8am ET and 6pm PT (in your local time zone)
  • Length of Contract: 6 months (possibility to convert to full time based on team need and performance in the role)

 Main responsibilities will entail:

  • Conduct KYC, KYB reviews for companies that have signed up for Mercury
  • Gather Enhanced Due Diligence (“EDD”) via follow up when necessary in order to better understand the customer at Onboarding
  • Responsible for making the overall application decision and assigning risk tier for approved customers based on the identified customer profile 
  • Maintain a positive user experience in Onboarding customers while also working to mitigate any potential fraud loss or risk to Mercury by identifying potentially suspicious and/or fraudulent accounts
  • Escalate suspicious trends and accounts to Onboarding Leads and senior team members for further review and assist in any process changes needing to be made
  • Manage a high-volume caseload within service level agreements and with critical attention to detail 
  • Gain a deep understanding for the types of customers who are signing up and how we can adjust the product and user experience to match their needs

Things that will make you successful in this role: 

  • Be a highly motivated self-starter, comfortable working within a high risk environment
  • Work efficiently and independently, but know when to ask for help 
  • Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized, clean inbox and queue
  • Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in 
  • Have great critical thinking skills and enjoy problem solving
  • Have great written communication skills 
  • Be curious about the US banking system, startups, and ecommerce companies.

Hourly rates for this role are the following: 

  • US employees: $35.00/hour
  • Canadian employees (any location): CAD 33.00/hour

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

 

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