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Product Writing Lead

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

The Product Writer role is a unique role at Mercury, and we’re looking for someone with exceptional writing and strategic skills who will, over time, grow a team and implement a vision. The role will have one foot firmly planted in the product—you’ll be puzzling out content design and UX flows, talking to customers, working with leadership to define a product’s narrative, and creating guides so the rest of the product design team can sharpen their writing. The role also demands that you understand Mercury as a brand—you’ll be a master of our Voice and have an unerring ability to know where and how to humanize Mercury within the product. With your feet in these two camps, you’ll work with the Head of Design to fulfill product-specific needs that elevate your team's in-product experience and writing. You’ll also work closely with the writing manager on the Brand and Marketing team to stay on top of developments in our language and approach so that Mercury shows up as the real, confident, wise, and magnetic company that we are.

Here are some things you’ll do on the job:

  • Improve the consistency of product experience through maintaining and socializing content guidelines for style, mechanics, and shared language.
  • Create and socialize tools for designers to do 90% of work on projects that you won’t support. Provide thoughtful writing and UX feedback on work-in-progress from Product Designers.
  • Support major initiatives by partnering with product designers and helping improve usability.
  • Maintain a deep understanding of the product and its customers by conducting interviews and keeping an eye on analytics.
  • Partner with PMMs, brand writers, customer support writers to shape a holistic Mercury’s story and tone of voice.

Ideally, you:

  • Write with precision and clarity
  • Operate with autonomy
  • Are amazing at collaboration
  • Find joy translating complex concepts into simple, actionable words
  • Kill your darlings with grace
  • Have a sense of humor

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees located in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,500 - 192,300
  • US employees located outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $147,200-173,100
  • Canadian employees (any location): CAD 148,800-175,000

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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