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Sr. Strategic Operations Program Manager - Banking

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Mercury* is building a complete financial stack for startups. Since we launched in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. To help Mercury continue to ship new products and deliver the best experiences for our customers, we are expanding our Strategic Operations team, which leads mission-critical, cross-functional efforts that adapt to meet our highest business demands. As a team, we are committed to creating the processes and conditions for high performance, while reducing coordination costs.

As the Sr. Strategic Program Manager - Banking, you’ll partner with Mercury’s Banking Product and Banking Operations & Financial Partnerships teams, in addition to the Risk and Compliance orgs, to drive strategic operations and planning. You’ll lead large, cross-functional programs that drive company priorities and create value for internal teams, external partners, and users of Mercury’s products and services. This role will report to our Head of Strategic Operations, while embedding within the functional teams it supports, in addition to other teams such as Design and Engineering.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

As part of the journey, we would expect you to:

  • Partner across Banking Org leaders (Product/Design/Eng, Financial Partnerships) to help drive critical, cross-cutting projects
  • Own coordination and communication through large, strategic initiatives, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps
  • Work directly with senior leaders across the company and with cross-functional partners to work through complexity and ensure that all relevant internal and customer needs are accounted for
  • Drive swift and thorough responses to incidents involving the Banking Org, keeping customers and internal teams’ needs top-of-mind
  • Design and implement business and operational systems and processes to simplify operations and support rigorous decision making
  • Be an integral part of annual planning
  • In some cases, drive analysis and research that will help inform strategy to support high-quality long-term decisions

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:

  • Have demonstrated experience leading strategic projects or programs, such as in consulting, Business Operations, Strategic Operations, Chief of Staff, Corporate Development, or other applicable roles
  • Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations
  • Ability to work independently to identify issues, and proactively propose, build and implement the solutions to address them from the ground-up
  • Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom
  • Have a knack for building structure and docs to track large initiatives (Google Sheets, Notion), and comfortability with manipulating, tracking, and interpreting data
  • Have brought structure and simplicity to a variety of complex and ambiguous business problems
  • Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking
  • Excellent oral and written communication skills, and time management skills
  • Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $160,900 - $201,100
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $144,800 - $181,000
  • Canadian employees (any location): CAD $152,100 - $190,000

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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