Back to jobs

Manager, KYC Onboarding - Weekday Coverage

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Mercury is building a banking* stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking for an Onboarding Manager to join our team as our company continues to scale for the next 100k customers and beyond. 

Our lively and quickly growing Onboarding team is responsible for getting customer accounts open. These companies will range from the latest tech startup cracking cheap space travel to a Peruvian farm growing sustainable coffee, so you’ll be exposed to a pretty wide range of characters and ideas. This makes our Onboarding team a crucial function to both the success and growth of Mercury but also in protecting Mercury from bad actors.

As a people manager on the Onboarding team, your role will consist of managing a team of specialists, including their day to day success and overall growth. You’ll also help the team scale by creating efficient processes, bringing forward creative product solutions and overseeing the execution of projects that help us achieve our goals.You’ll play a key role ensuring that the team is supported to tackle the day to day and in empowering the team to adapt quickly in a changing environment. 

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust®; Members FDIC.

Here are some things you’ll do on the job:

  • Help hire and manage a team of Onboarding Specialists, including monitoring metrics, addressing questions, handling escalations, and supporting the team in navigating challenges and ambiguity that may arise 
  • Conduct regular 1:1s with team members to provide feedback, set goals, and support career development, ensuring the team operates efficiently and effectively. 
  • Utilize Onboarding team KPIs and to effectively manage your team and help Onboarding consistently deliver on our goals 
  • Be fluent in Onboarding processes and proactively identify efficiency gains at scale, collaborating with EPD and strategy partners to drive continuous improvement.
  • Autonomously manage projects and drive forward results, both with internal stakeholders and third party vendors 
  • Support strategic planning and team vision by contributing to bi-annual KPI discussions and preparing insights for monthly and quarterly business reviews.  

You have:

  • 2+ years of people management experience

You should: 

  • Have 3+ years of experience leading queue based teams & a passion for leadership and career development 
  • Ability to work autonomously while juggling people management responsibilities and multiple projects at a given time 
  • A strong ownership mindset and high standards of excellence for personal and team performance 
  • Thrive in a fast-paced, ever-evolving environment, demonstrating adaptability, resilience, and proactive leadership 
  • Experience in Risk or a demonstrated ability and enthusiasm to quickly learn new domains 
  • Proven problem-solving skills, focused on enhancing product, team, and process efficiency. 
  • Top notch written and verbal communication skills - exhibiting a strong executive presence and ability to write with clarity and purpose 
  • Outstanding attention to detail, time management, and the ability to manage multiple projects and priorities effectively.
  • Delight in providing an exceptional customer experience 

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $114,600 - $143,200 USD
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $103,100 - $128,900 USD
  • Canadian employees (any location): CAD 104,300 - 130,300

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

#LI-JB1

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Upload anything

Accepted file types: pdf, doc, docx, txt, rtf

Past work, references, side projects, fun facts, recent poetry, etc.

Select...

Please list city and state/province (San Francisco, California, Toronto, Ontario, etc.) 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mercury’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.