Community Manager

We’re looking for a startup-obsessed Community Manager to lead and engage with communities that matter to our founder and builder audiences, starting with Reddit and our own Mercury-owned spaces. You’ll be on the front line of authentic interaction in founder circles and other entrepreneurial communities, representing Mercury where the conversations are already happening and helping us deepen connection and sentiment across multiple platforms.

This is a unique opportunity for someone who deeply understands the founder experience and who knows how to build trust and drive authentic conversation without sounding like a brand bot.

Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

What You’ll Do

• Lead engagement on Reddit and other external community platforms (e.g. Facebook groups, IndieHackers, etc.)
• Monitor high-signal threads and actively participate in a way that’s native to the platform
• Surface opportunities for organic engagement, sentiment shaping, and content inspiration
• Build trust in Mercury’s voice by being present, helpful, and founder-first
• Manage and grow Mercury’s owned Slack communities
• Run our existing founder Slack
• Potentially spin up and lead a new community tailored to a different founder segment
• Create a strong feedback loop between community conversations and internal teams (marketing, product, support)
• Be the connective tissue across paid and organic efforts
• Collaborate with the Growth Marketing team to ensure continuity between our paid Reddit strategy and our organic presence
• Share learnings and community insights regularly with the broader Marketing and Product teams
• Partner with our social team to be our “eyes and ears” across more spaces on the internet
• Own social listening on forums to monitor conversations around business banking, startups, and Mercury, and partner with our social team to listen across other channels
• Identify opportunities to jump into conversations early, correct misinformation, or highlight wins
• Collaborate on brainstorming opportunities for founder-focused content and initiatives 

You should : 

• Have proven experience building or moderating online communities, especially on Reddit and Slack.
• Be fluent in internet culture and niche forums (e.g. Reddit, Discord, IndieHackers), and have a track record of showing up authentically in those spaces.
• Deeply understand founder needs, motivations, and trusted spaces — ideally from having been a founder yourself, an early team member at a startup, or through direct work with founders at accelerators or similar ecosystems.
• Be highly autonomous and proactive — you consistently surface opportunities and initiate engagement without waiting for direction.
• Be a strong communicator who prioritizes authentic, dialogue-driven community engagement over brand broadcasting.
• Know how to analyze community insights and turn them into actionable feedback for cross-functional teams (e.g. marketing, product).
• Have experience collaborating across social, content, and growth teams to align community initiatives with broader strategy.
• Thrive in ambiguity and fast-paced environments, with a natural bias toward experimentation and iteration.
• Bring sharp copy instincts and a strong sense of brand voice, with experience contributing to content or communications.
• Bonus: You’re already familiar with Mercury or the fintech ecosystem.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - 144,600
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $115,700-130,100
• Canadian employees (any location): CAD $121,500-136,700

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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