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Ambulatory Services Manager
Ship-Based
Mercy Ships is an international charity that brings hope and healing to the world’s forgotten poor through state-of-the-art hospital ships. Since 1978, our volunteer crew—made up of medical professionals and skilled workers from over 60 nations—has delivered free surgeries and medical care to over 2.8 million people in Sub-Saharan Africa, transforming lives one patient and one port at a time. Join our global team of over 3,000 volunteers and help us change lives daily.
About this role
Provide leadership to ambulatory services staff and ensure that high-quality, safe and compassionate care is provided for surgical patients throughout the course of care with Mercy Ships. The Ambulatory Services Manager is responsible for all aspects of the department which includes Outpatients, Rehab, Dietician, Wound Care and the Low Care Unit. Works with hospital leadership and multidisciplinary teams to support evidence-based care across multiple specialties, including Maxillofacial, Reconstructive Plastic, General, Ophthalmic, Women’s Health and Orthopedic surgery.
What you will contribute
- Provide professional support and leadership to Ambulatory Services staff, encouraging healthy team dynamics, morale and relationships
- Provide spiritual leadership of the team; facilitate devotional times and establish a healthy spiritual atmosphere, allowing spiritual growth of the team
- Develop, implement, and maintain an organizational structure that is compliant with regulatory standards and provide safe, effective and efficient care to patients
- Maintain a visible presence in clinical areas, when possible, to enable connection with staff and patients and support real time problem solving
- Oversee the daily activities of the Low Care Unit, Wound Care, Dietician,Outpatients and Rehab teams
- In coordination with other Hospital Managers, ensure effective patient flow management within the hospital
- Collaborate with Hospital staff and external departments regarding health/safety of crew and patientsParticipate in the development or revision of Hospital procedures/protocols and ensure accountability of all staff to comply with relevant policies and procedures
- Oversee the planning of Ambulatory Services Staff participation in Mercy Ships training programs, supporting the goal of hospital crew being educators/preceptors for local healthcare providers and students
- Maintain regular meetings with Team Leaders to develop unity within the department, and disseminate communication among the team
- Facilitate effective orientation and training for crew and day crew within the teams
- Partner with Resource Managers and Staffing Teams to ensure adequate staffing for the departments, giving input to staffing formations and staffing plans
- Address staff issues, i.e. adherence to ship policies, interpersonal conflicts or professional performance issues
- Complete performance evaluations on Team Leaders, providing constructive feedback and encouragement of staff
- Maintain oversight of the ordering of medical or pharmaceutical supplies, as well as new equipment, in collaboration with appropriate on and off ship departments
- Participate in HRB (Hospital Review Board)/ PRB (Patient Review Board) for specified patients
- Oversee data collection and analysis of the Ambulatory areas for improved patient flow management in the Hospital
- Partner with the Hospital Quality department to develop patient safety and quality improvement initiatives within the Ambulatory areas.
- Attend and participate in hospital meetings, hospital receptions, devotions, and other functionsOther duties as assigned
For This Role, You Will Need
- Supportive of Mercy Ships mission and vision, and committed to its core values
- Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability
- Able to live in and contribute to community life, requiring stable and healthy interpersonal skills
- Strong leadership skills and the ability to build a strong and unified team, through practical and spiritual leadership
- Excellent organizational and time management skills
- Requires flexibility in work hours
- Has a vision for future improvement (patient and staff related)
- Flexibility and sensitivity to language & cultural diversity in order to work effectively with others in a cross-cultural environment
- Fluent in written and spoken English language with strong interpersonal communication skills
- Competent with Microsoft Office, specifically Word, Excel and Outlook
- May be asked to serve as ship driver if following criteria are met: experience driving a manual transmission vehicle, possession of a full clean driving license, and acquisition of International Driver’s Permit (purchased in home country)
- Mercy Ships Alumni requiredLeadership/management experience preferred
- Registered Nurse or Allied Healthcare Professional with active license in home country
- Minimum five years of clinical experience following licensure
- Current Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS) certification with theory test and hands-on skills assessment required
- Commitments of 12 months or more require successful completion of OnBoarding program
The experience of a lifetime is calling.
More than 1,200 volunteers from over 60 nations serve with Mercy Ships each year.
At Mercy Ships, we are proud to be recognized around the world for the life-changing surgeries and training we deliver. We could not achieve this without our dedicated community of talented volunteers.
Imagine finishing your shift and stepping onto deck as the sun sets—knowing that today you’ve helped transform the lives of those who need it most. Apply now to start a journey that will reshape the lives of those you serve — and your own.
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