Strategic Engagement Manager

Merge enables B2B companies to add hundreds of integrations to their products, making it easy to access and sync their customers' data. We offer Unified APIs that provide normalized data across key software categories, including accounting, HRIS, ATS, CRM, file storage, and ticketing. Thousands of companies trust Merge to power their integrations, enabling them to unblock sales, reduce customer churn, accelerate time to market for new products, and save engineering costs and resources. 

As a core component for the future of modern B2B AI infrastructure, Merge is building the data integration layer that powers the next generation of AI products and companies. By solving the complex challenges of data access and normalization, Merge accelerates the development and deployment of AI solutions while ensuring the highest standards of security and performance.

We are seeking a Strategic Engagement Manager to lead and project manage our largest and most complex customer deployments. As the primary point of contact for select accounts, you will orchestrate cross-functional teams to deliver successful, timely, and high-impact integration projects. You’ll partner closely with customers, engineering, product, and solutions teams to ensure a seamless onboarding and deployment experience. Your role will be critical in driving customer satisfaction, adoption, and long-term value, while also surfacing insights to improve our products and processes.

What you will do:

• Own the end-to-end project management of large-scale customer deployments, from kickoff, successful go-live, and beyond
• Serve as the main liaison between customers and internal teams, ensuring clear communication and alignment on goals, timelines, and deliverables
• Develop and manage detailed project plans, proactively identifying and mitigating risks to ensure project success
• Coordinate cross-functional resources, including engineering, solutions, and product, to deliver on complex customer requirements
• Lead regular status meetings, provide progress updates, and manage stakeholder expectations throughout the deployment lifecycle
• Surface customer feedback and deployment insights to inform product and process improvements
• Build and maintain strong, trust-based relationships with key customer stakeholders

The ideal candidate will have:

• 5+ years of experience in technical project management, management consulting, engagement management, or a related field in technical SaaS environments
• Experience working with technical products and collaborating closely with engineering teams
• Proven track record managing complex, multi-stakeholder projects with high visibility and impact
• Strong organizational and communication skills, with the ability to manage multiple priorities and deadlines
• Excellent problem-solving skills, attention to detail, and a customer-centric mindset

• The cash compensation range for this role is $155,000 - $175,000.
• Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.

Merge on the Rise: 

LinkedIn Top Startups 2023

Forbes Next Billion Dollar Startups 2023

G2 Fastest Growing Products 2024

Benefits

• 25 days PTO + 10 public holidays
• 100% covered health, vision, and dental insurance
• $200 one-time home office stipend
• Free dinner when working past 7pm

Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.