Business Analyst – Job Description

Position Overview

The Business Analyst (BA) is responsible for analyzing business needs, identifying process improvement opportunities, and translating requirements into clear functional specifications. The BA works closely with cross‑functional teams—product, technology, operations, and stakeholders—to ensure solutions align with business goals.

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Key Responsibilities

1. Requirements Gathering & Analysis

• Engage with stakeholders to understand business objectives and challenges
• Conduct requirement‑gathering sessions, workshops, interviews, and surveys
• Document detailed business, functional, and non-functional requirements
• Create user stories, use cases, process flows, and requirement traceability matrices

2. Process & Data Analysis

• Analyze current business processes and identify gaps or inefficiencies
• Conduct root-cause analysis and recommend process improvements
• Work with data teams to interpret trends and performance insights
• Develop dashboards, KPIs, and reporting frameworks when needed

3. Solution Design & Documentation

• Collaborate with product and technical teams to design optimal solutions
• Prepare BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and workflow diagrams
• Validate solutions through user acceptance testing (UAT) planning & execution
• Ensure alignment between business requirements and technical implementation

4. Stakeholder Management

• Act as a bridge between business teams and technical teams
• Communicate requirements, updates, and project status clearly and consistently
• Prioritize requirements based on business value and feasibility

5. Project Support

• Assist in project planning, scope definition, and timeline estimation
• Monitor deliverables and ensure adherence to project deadlines
• Provide post‑implementation support, training, and documentation

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Required Skills & Qualifications

Technical Skills

• Strong understanding of business analysis methodologies (Agile, Waterfall)
• Experience with tools such as JIRA, Confluence, MS Excel, Power BI, Visio, Tableau
• Ability to create process maps, wireframes, and documentation
• Basic SQL knowledge and data interpretation skills

Soft Skills

• Excellent communication and presentation skills
• Strong problem‑solving and critical‑thinking abilities
• Ability to work with cross-functional teams
• Attention to detail and strong organizational skills

Education & Experience

• Bachelor’s degree in Business, Engineering, Computer Science, or related field
• 2–6 years of experience as a Business Analyst (varies based on seniority level)
• Experience in domain areas like Finance, E‑commerce, IT Services, Healthcare, or Telecom (optional/customizable)

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Nice-to-Have

• Certifications: CBAP, CCBA, Scrum Master, Product Owner
• Experience with automation tools (RPA), cloud systems, or CRM platforms
• Exposure to data analytics or statistical modeling