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Digital Resource Manager

Chicago, IL

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Digital Resource Manager, you will…

Be tasked with efficiently managing the staffing and resource allocation of the digital team to enhance performance and cost-effectiveness. You will collaborate with project managers and leadership to improve resource distribution for various projects while building relationships with new talent and technology. Additionally, you will analyze resource utilization trends, maintain an updated skills database, and proactively address talent shortages to ensure the optimal use of digital resources.

Be Accountable and Responsible

  • Streamline staffing and resource utilization for the digital team
  • Deliver precise reports and analyses to leadership, highlighting gaps and recommending staffing strategies
  • Assess and balance organizational capacity to proactively optimize resources
  • Work with project managers, sales leads, and service area leads to enhance the project pipeline for enterprise clients and ad hoc initiatives
  • Cultivate relationships with new talent, resources, and technology
  • Examine resource usage trends, forecast future needs, and ensure efficient digital resource utilization
  • Handle daily resource requests and escalate issues to management as needed
  • Facilitate weekly resourcing meetings and engage in pipeline reviews
  • Keep an updated, searchable database of employee skills and experience
  • Foster strong relationships with senior leaders to understand their resource requirements
  • Collaborate with freelance resources to optimize budget profitability
  • Adhere to internal contracting policies for freelance and temporary resources
  • Regularly update the freelance database with feedback after assignments
  • Identify talent gaps and source freelance resources proactively
  • Recommend improvements for resource tracking processes and tool upgrades
  • Understand digital project requirements and possess strong technology and development knowledge
  • Demonstrate strong verbal, written, and interpersonal communication skills
  • Uphold a proactive mindset and creative problem-solving approach
  • Show capability to work independently and collaboratively
  • Effectively manage time to meet tight client deadlines and deliverables

These are the qualifications we’re looking for

  • 6-7 years of resource management experience
  • 3-4 years specifically in digital projects within an advertising agency or consulting firm
  • Bachelor’s degree or equivalent work experience
  • Experience in sourcing and engaging freelance talent
  • Excellent communication skills (oral and written) to communicate with stakeholders across multiple levels and disciplines
  • Ability to adapt accordingly in an ever-changing environment
  • Project management experience is a plus

 

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $112,000-$134,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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And here’s how we live our values at MERGE

  • Ability. Mastering our craft
  • Agility. Delivering with a growth mindset
  • Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

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