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Account Supervisor

Boston, MA

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Supervisor, you will…

Manage brand strategy and marketing campaigns to drive success within assigned accounts, providing strategic value and exceeding client expectations. Serve as a day-to-day client partner, building and maintaining strong senior-level relationships to lead and implement marketing brand strategies and projects. Collaborate closely with clients and internal teams to plan, execute, manage, and analyze detailed campaign and project plans, ensuring all work is delivered on time, on budget, and to agency and client standards, with a focus on measurable results.

What you'll do

  • Acquire a deep understanding of the client’s business and life science category and build a similar understanding within the agency 
  • Engage clients in forward-looking program planning; partner with Digital, Development, Creative, and other teams to develop and present solutions and recommendations that align with their business goals 
  • Develop strong client relationships through proactive thinking, flawless execution, and on-time delivery
  • Monitor industry trends, technology, and new approaches/vendor partnerships to advance service offerings for clients 
  • Develop creative briefs and action forms as applicable 
  • Ability to intercept changes from multiple partner agencies and clients and triage appropriately 
  • Negotiate scopes and drive in-line/organic growth; oversee burn reports and change of scope discussions as necessary 

What we're looking for

  • 5-6 years of experience in client management at an integrated advertising agency 
  • Life Science/Pharmaceutical experience 
  • High level understanding of DTC and HCP media objectives, experience with various media channels including targeting and audiences, KPIs and measurement, plus cross collaboration with media and analytics teams both internally and externally
  • Bachelor’s degree in marketing, advertising, communications, or equivalent work experience
  • Demonstrated success at working with cross-functional teams and building strong relationships both internally and externally 
  • Proven track record of client success, stakeholder management, and ability to drive incremental revenue 
  • Strong attention to detail, stellar follow-up, and ability to generate strategic creative solutions to meet client needs 
  • Ability to multi-task across multiple projects, accounts, and stakeholders 
  • Excellent organization and communication skills 

#LI-NT1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $80,000 - $95,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

  • Ability. Mastering our craft
  • Agility. Delivering with a growth mindset
  • Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

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