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Sr. Technical Project Manager (Enterprise Operations)

Chicago, IL; Denver, CO; Kansas City, MO; Raleigh, NC

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Sr. Technical Project Manager you will… 

Lead the planning and delivery of internal digital, web, and systems initiatives that support the agency’s operations and long-term scalability. Sitting within the Enterprise Operations team, this role works at the intersection of business needs, technical execution, and operational rigor.

You will partner closely with leadership, Tech Ops, and cross-functional teams to turn complex requirements into clear plans, coordinate delivery across multiple workstreams, and help ensure internal tools and platforms are effective, scalable, and well managed. This role is ideal for someone who brings strong project management discipline, technical fluency, and experience operating in an agency environment where priorities move quickly and teams must stay highly aligned.

Be Accountable and Responsible

  • Own the end-to-end coordination of internal technical projects, including scoping, estimates, timelines, budgets, dependencies, risks, and change management
  • Act as a key bridge between leadership and technical teams, translating business priorities into structured execution plans and communicating delivery status, tradeoffs, and risks clearly
  • Partner with Tech Ops and other internal stakeholders to support the delivery and ongoing evolution of internal platforms and tools, including the MERGE Website, AI Garage, Intranet, and other operational systems
  • Coordinate projects across website development, CMS environments, custom applications, internal tools, and marketing technology platforms
  • Support work involving enterprise and marketing systems such as Salesforce, Adobe, HubSpot, ERP and CRM platforms, and other connected applications
  • Bring structure to project delivery across teams by leading planning, estimation, documentation, status reporting, and meeting execution
  • Manage resource planning and capacity coordination across disciplines, helping assign work realistically, balance priorities, and maintain delivery momentum without overloading teams
  • Identify risks, blockers, and scope issues early, and work with stakeholders to resolve them before they impact budgets, timelines, or quality
  • Track project financials, actual hours against plan, and scope changes to support sound operational decision-making and overall delivery health
  • Help enforce consistent agency delivery practices and align project execution with established PMO standards and best practices
  • Identify opportunities to improve workflows, strengthen team coordination, and support the implementation of more efficient or AI-enabled operational processes where appropriate

What success looks like

  • Internal projects are delivered with clear plans, realistic timelines, and strong coordination across teams
  • Leadership and stakeholders have visibility into progress, risks, resource needs, and scope changes throughout the project lifecycle
  • Resource planning is proactive, balanced, and responsive to changing priorities 
  • Delivery processes become more consistent, efficient, and scalable over time, with lessons learned shared across teams
  • Internal platforms and operational systems are supported by disciplined project execution that improves usability, reliability, and business value

These are the qualifications we’re looking for

  • 6+ years of experience in technical project management, digital operations, or similar, within an agency, enterprise, or complex cross-functional environment
  • Strong experience managing technical projects from kickoff through delivery, including scoping, estimation, scheduling, budgeting, risk management, and stakeholder communication
  • Proven ability to work across disciplines such as Engineering, Creative, Data, Client Experience, Finance, Talent, and Operations to align delivery with broader business goals
  • Experience with resource planning, capacity management, and coordinating work across multiple teams and competing priorities
  • Familiarity with website development, CMS platforms, marketing technology ecosystems, custom applications, and internal business systems
  • Working knowledge of modern software delivery practices and the SDLC, including Agile, Waterfall, and evolving AI-enabled workflows
  • General familiarity with technical environments such as GCP, Firebase, CRM and ERP systems, and integrated marketing platforms
  • Ability to translate technical constraints into business implications and communicate effectively with both technical and non-technical stakeholders
  • Strong judgment, organization, and follow-through, with a practical approach to solving problems and improving how work gets done
  • Familiarity working in environments with data privacy, security, and compliance considerations such as GDPR, SOC2, and CCPA

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $89,000 - $118,000 based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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And here’s how we live our values at MERGE

  • Ability. Mastering our craft
  • Agility. Delivering with a growth mindset
  • Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

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