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Part-Time, Seasonal, CX Associate

Remote
 
MERIT is a minimalist beauty brand that makes impossible to mess up products for a multi-generational community. Designed by makeup consumers — not artists — MERIT was created as the antidote to the overwhelming world of beauty. We simplify what it takes to get ready by creating only well-edited essentials that help you do more with less. With minimalism at its core, MERIT remains intentional in the products it creates, spending years perfecting every detail to ensure it’s not just another product, but one that you can live with for years to come.

MERIT is looking for a Seasonal, Part-Time, Customer Experience Associate to join our best-in-class Customer Experience team. The part-time role will primarily focus on day-to-day customer-related inquiries across emails, chat, and all social platforms. Hours may vary from 10-29 hours per week. This role is required to work during holidays, evenings and weekends, as needed. This is a seasonal position and is scheduled to end on January 9, 2026.

Responsibilities:

  • Provide inbound customer support via email, chat, and all social platforms
  • Assist all customers and potential customers in a kind and professional manner using company procedures
  • Assess all in-bound tickets to accurately and efficiently address customer's specific needs while maintaining a strong customer focus
  • Respond to all customer comments and DMs across social platforms in a timely and customer focused manner
  • Place orders and process refunds using company systems
  • Work collaboratively with external and internal teams on cross-functional projects, product launches and updates related to customer service

Qualifications: 

  • Required 2+ years experience in Customer Service across various channels (email, chat, social, etc.)
  • Required expertise in Gladly (or similar) and Shopify
  • Proficiency with Google Suite, Microsoft Office Suite, and slack (preferred)
  • Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari)
  • Proficiency with all Social platforms (Instagram, TikTok and Meta)
  • Extensive knowledge of customer support best practices
  • Proven ability to resolve challenging customers issues promptly and de-escalate customer concerns
  • Experience working efficiently with a remote workforce, with the ability to be self-directed 
  • Reliable internet and laptop computer

The hourly rate for this role is $23.00 per hour. 

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