Security Operations Manager

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.

Position Description
Job Title: Security Operations Manager
Reports To: Chief Information Security Officer
FLSA Status: Exempt
Location: Shared Services Office, Irving, TX

Summary:
The Security Operations Manager leads Meriton’s internal Security Operations Center (SOC) team. This role will oversee daily security operations, manage our Security Information & Event Management (SIEM) platform, respond to managed SOC escalations, report security operations metrics to the CISO, and lead our cybersecurity awareness training program for end users.

Essential Duties and Responsibilities:
• Supervise Lead the internal SOC team in monitoring and responding to security alerts escalations from the managed SOC team.
• Manage and maintain the SIEM platform to ensure effective detection and incident response capabilities.
• Review and validate event reports and coordinate with relevant teams for remediation.
• Prepare and deliver regular security operations metrics and performance reports to the CISO.
• Lead the cybersecurity awareness training program for all end users of the Enterprise.
• Collaborate with HR to ensure training is integrated with other organizational training.
• Develop and implement cybersecurity awareness campaigns and educational materials.
• Track training completion rates and measure program effectiveness.
• Conduct performance evaluations and provide regular feedback to team members.
• Manage employee scheduling, work assignments, and resource allocation.
• Develop SOC processes and workflows to improve alert handling and response efficiency.
• Establish key performance indicators (KPIs) and metrics for team performance.
• Manage security operations budget and vendor relationships.
• Regular, consistent and necessary to meet the needs of the business
• Assists the leadership of the Security team and other team members with various research projects and/or special projects
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Competencies:
• Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
• Strong attention to detail
• Ability to work in a fast-paced environment
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices

Education/Experience:
• Bachelor’s degree in Information Security, Computer Science, or related field at minimum required.
• 5+ years of experience in security operations or management
• Professional certifications such as CISSP, CISM, or GIAC GSOM
• Experience with training program development and implementation
• Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position’s primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.