Digital Learning & Platform Specialist

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.

Position Description

Job Title: Digital Learning & Platform Specialist (Parts)            

Reports To: Parts Learning & Development Manager

FLSA Status: Exempt

Location: Coppell, TX

Summary:

The Digital Learning & Platform Specialist plays a key role in maintaining and improving two business-critical systems that support employee learning and customer experience: our internal Learning Management System (Docebo) and our external HVAC e-commerce portal.

This role supports the Learning & Development team by configuring, managing, and optimizing the LMS, while also coordinating updates and improvements to our contractor-facing web portal. The ideal candidate combines strong technical aptitude, attention to detail, visual design awareness, and the ability to collaborate across departments—from training teams to developers and business leaders. This person ensures that training content is accessible, systems run smoothly, and users (both internal and external) have an intuitive, well-supported experience.

Essential Duties and Responsibilities:

• Maintain, configure, and update the LMS (Docebo), including course uploads, user permissions, navigation, and learning paths.
• Monitor LMS performance, manage system updates, and troubleshoot issues to ensure a smooth user experience.
• Generate and analyze LMS reports to surface insights related to course completion, engagement, and usage trends.
• Support the publishing of learning content such as videos, graphics, and documents developed by subject matter experts across the organization.
• Assist in formatting and light design work using visual tools to prepare content for deployment.
• Use video creation platforms to help convert outlines and scripts into high-quality training videos.
• Maintain content and user access within the external HVAC parts e-commerce portal.
• Serve as the project coordinator for web portal improvement initiatives, tracking requests and collaborating with developers and stakeholders across operating companies.
• Ensure timely execution of portal content updates, design tweaks, and system configurations.
• Learn and apply system settings related to operations and Microsoft Commerce tools as needed to support backend portal functions (training provided).
• Stay current with internal feedback and user needs to proactively identify platform and content improvements.
• Capture & upload product images for web-enabled products.
• Manage product descriptions, search attributes, and suggested items for web-enabled products.
• Conduct market price analysis for web-enabled products. Regular, consistent and necessary to meet the needs of the business
• Assists the leadership of the Parts National team and other team members with various research projects and/or special projects
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Competencies

• Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
• Strong attention to detail
• Ability to work in a fast-paced environment
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices

Education/Experience:

• 3-5 years’ experience administering an LMS, e-commerce site, or comparable digital platform.
• Bachelor’s degree in business, Information Systems, or related field — or equivalent experience.
• Strong working knowledge of digital platforms such as LMS, CMS, web portals, or CRM systems.
• Ability to quickly learn and navigate a variety of software tools related to training, content, and e-commerce platforms.
• Experience managing learning systems, websites, or content libraries in a structured environment.
• Experience with basic visual design and video creation tools; comfortable preparing clean, engaging materials.
• Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals

with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position’s primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.