People Operations Generalist

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.

Position Description

Job Title: People Operations Generalist                      

Reports To: People Operations Manager

FLSA Status: Exempt

Location: Shared Services Office, Irving, TX

Summary:

Responsible for contributing to the mission and vision of the Company and Department as a People Operations Generalist. Provides quality, initial support services to all Company employees with a high degree of customer satisfaction, expertise and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communication of the resolution and escalation to the customer, consistent with our mission and vision. 

Essential Duties and Responsibilities:

• Serve as primary point of contact for employees and managers for any employee-related program questions or concerns
• Uses independent judgement to interpret, explain and answer general questions regarding all programs, escalating complex issues to direct Manager or external partners
• Routinely monitors internal People Operations email inbox and responds to all requests within a timely manner
• Responsible for onboarding new hires by coordinating, processing new hire paperwork and the entry of employment data within the Company’s HRIS system
• Verification of I-9 and completion of E-Verify processes to include securing documentation and maintenance within the personnel file
• Responsible for processing any Verification of Employment (VOE) requests the team may receive
• Maintains and conducts routine audits of personnel files
• Maintains employment records related to events such as hiring, termination, leaves, transfers and/or promotions, using HRIS and external platforms
• Coordinate review and audit measures with Benefits and Payroll teams on any employment and/or data related adjustments within the HRIS
• Execute benefit administration audits to include identification of issues and provide recommendations for corrections or improvements based on audit findings and results
• Serves as a partner within the People Operations team assisting with employee data audits and reporting as needed
• Assists the People Operations team by developing process maps and standard operating procedure
• Interprets and explains People Operations policies and procedures to employees
• Acts as the customer advocate for People Operations by representing the services in a positive manner, proactively escalating issues on the customers behalf to ensure the timeliest service
• Regular, consistent and punctual attendance, Must be able to work variable schedule(s) as necessary
• Assists the leadership of the People Operations Team and other team members with various research projects and/or special projects
• Provides excellent customer service to employees while maintaining confidentiality
• Maintains the confidentiality of all activity, including the verbal and written communication, of any department matters
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct

Competencies

• Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
• Strong attention to detail
• Ability to work in a fast-paced environment
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices

Education/Experience:

• Bachelor’s degree preferred; in Business or Human Resources
• Minimum of 1-3 years of applied people operations experience, preferably in a multi-state environment
• Broad knowledge of federal, state and local laws related to employer-required benefit programs
• Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position’s primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. Must be able to walk, bend, stand, and reach constantly during a workday.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.