Platform Support Engineer

About MerQube

MerQube is a cutting-edge fintech firm specializing in advanced technology for indexing and rules-based investing. We provide innovative solutions for designing and calculating complex, rules-based strategies. Founded in 2019 by a team of index industry veterans and technology experts, MerQube offers a technology-focused alternative in the indexing space, with offices in New York, London, Bangalore, and Viña del Mar.
MerQube designs and calculates a wide range of indices, including thematic, ESG, QIS, and delta one strategies, across multiple asset classes such as equities, futures, and options. Leveraging cloud-based architecture and advanced index-tracking technology, our platform enables clients to bring new ideas to market quickly and efficiently.

Summary
We are looking for a Platform Support Engineer to help maintain and improve the reliability of MerQube’s production systems.
In this role, you will investigate technical issues, debug backend services and data pipelines, and work closely with engineers across the organization to diagnose and resolve system problems. You will gain deep visibility into MerQube’s platform and play an important role in ensuring that our systems operate reliably for internal teams.
This position is ideal for engineers who enjoy solving complex problems, debugging production systems, and learning how large-scale platforms operate. Support Engineers work across multiple parts of the system, making this role a strong opportunity to develop a broad understanding of backend architecture, data pipelines, and financial data processing.
You will also help identify recurring issues, improve operational workflows, and collaborate with the broader engineering team to increase system reliability and reduce operational friction.

What will you do?

• Investigate and diagnose production issues, bugs, and system failures
• Debug backend services, APIs, and distributed systems
• Troubleshoot issues in data ingestion pipelines, ETL workflows, and computation processes
• Use logs, monitoring tools, queries, and debugging techniques to analyze system behavior and isolate likely root causes
• Investigate ambiguous technical issues across services, data flows, and infrastructure components
• Perform root cause analysis (RCA) on production incidents and contribute to follow-up actions
• Communicate investigation status, impact, and next steps clearly during active incidents
• Coordinate with internal engineering teams when issues span multiple systems or require escalation
• Collaborate with engineers to implement fixes and improve system stability
• Identify recurring operational issues and propose improvements to increase system reliability and reduce manual effort
• Document troubleshooting processes, root causes, and common operational workflows
• Develop a broad understanding of MerQube’s systems and financial data infrastructure

Working Hours / Schedule Expectations
This role requires alignment with Pacific Time (PT) operating hours in order to support internal teams and production systems effectively. For team members based in India, this corresponds primarily to evening and night-time working hours.

On-Call Responsibilities
This role includes participation in a light on-call rotation focused on responding to critical production incidents.
Most work takes place during regular business hours in support of internal teams. During on-call periods, engineers are expected to respond to high-priority incidents (P1 issues) in a timely manner by triaging the issue, driving investigation, and either resolving it directly or coordinating with the appropriate engineering teams.
The on-call rotation is designed to provide coverage for critical incidents and is not intended to require continuous off-hours work.
Technologies & Systems You May Work With

• Backend services and APIs
• Data ingestion and ETL pipelines
• Distributed systems and microservices
• Financial market data processing
• Cloud infrastructure (AWS / GCP)
• Monitoring and observability tools
• Containerized environments and orchestration systems

What we’re looking for

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 3+ years of experience debugging, maintaining, or building production systems using at least one backend programming language such as Python, Go, C++, or Java
• Experience working with backend systems or data processing pipelines
• Strong debugging and analytical problem-solving skills
• Experience working with SQL and data systems
• Ability to investigate complex and sometimes ambiguous technical issues across multiple services and system layers
• Ability to prioritize effectively during incidents and make sound escalation decisions
• Strong written and verbal communication skills, with the ability to provide clear incident updates and collaborate effectively across teams
• Ability to document findings, root causes, and operational workflows clearly and concisely
• Interest in learning about financial systems and data processing

Preferred Qualifications

• Experience working with ETL or data pipelines
• Familiarity with workflow orchestration tools such as Airflow
• Experience with distributed systems or microservices architectures
• Familiarity with cloud environments such as AWS or GCP
• Experience debugging production systems in live operational environments
• Familiarity with tools such as Docker, Kubernetes, or other containerized environments
• Experience with monitoring, logging, or observability tools
• Exposure to financial markets or financial data

What we offer
We believe in creating and preserving an environment of collaboration and growth for all team members, and we take steps every day to promote inclusivity, wellness, and fun. With these commitments in mind, we are proud to offer:

• Competitive compensation packages
• Comprehensive full-time benefits, including medical, dental, vision, and more
• Flexible working arrangements, including opportunities to work remotely
• A community-first environment
• A strong focus on health, wellness, and work-life balance
• Opportunities to learn, develop, and grow
• PTO, holiday, and sick time

Equal Opportunity Employer
MerQube is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence