Support Engineer

About Mesh

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions. By unifying these platforms into a single network, Mesh is pioneering an open, connected, and secure ecosystem for digital finance. Mesh has raised over $120M in funding and is backed by notable investors including Paradigm, PayPal Ventures, Galaxy Ventures, Money Forward, QuantumLight, Samsung Next, Consensys, and more. For more information, visit https://www.meshconnect.com/.

Overview

We’re hiring a Support Engineer to join Mesh’s growing Customer Success team. This role will serve as the technical frontline for helping customers troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. While based in the U.S., this role will provide partial overlap with APAC-based customers as needed.

Responsibilities

• Respond to technical issues and questions via Slack, Telegram, email, and Pylon
• Triage issues internally using Datadog, Amplitude, and other tools
• Join live troubleshooting calls with customers to resolve API/SDK or product challenges
• Partner closely with Solutions Architects to support active integrations
• Escalate product bugs and unclear behavior to Engineering with clear context
• Create and maintain support documentation and internal troubleshooting guides
• Identify repeat issues and propose solutions to improve the product or workflow

Requirements

• 3–5 years in technical support, fintech onboarding, or implementation roles
• Strong experience with APIs, SDKs, Postman, JSON, and RESTful integrations
• Clear, structured communication skills (written and verbal)
• Ability to problem-solve quickly and independently across tools and systems
• Domain experience in crypto, payments, or fintech preferred
• Experience with automation and AI workflows

Bonus if you have

• Experience supporting Web3 wallets, exchanges, or compliance-sensitive workflows

If you are passionate about building simple solutions to complex problems and are obsessed with creating and building value, we would love to hear from you. Join our dynamic team and contribute to the development of cutting-edge fintech solutions! We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you're looking for an exciting opportunity to help build a rapidly growing company and make a significant impact, we encourage you to apply.