IT Help Desk Specialist

About Mesh

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions. By unifying these platforms into a single network, Mesh is pioneering an open, connected, and secure ecosystem for digital finance. Mesh has raised over $120M in funding and is backed by notable investors including Paradigm, PayPal Ventures, Galaxy Ventures, Money Forward, QuantumLight, Samsung Next, Consensys, and more. For more information, visit https://www.meshconnect.com/.

Mesh is growing fast—and we’re building a world-class, secure Corporate IT foundation to power our global team. As our IT Help Desk Specialist, you’ll be the go-to expert for most employee IT needs, jumping in to solve problems, manage devices and access, and helping shape the next generation of our internal IT operations. You’ll have room to grow—whether that’s leading projects, diving deeper into IT operations, automating our device life cycle, or driving new Corporate IT initiatives.If you thrive in fast-paced environments, take pride in owning your work, and want to make a real impact in a high-growth fintech company, this role is for you.

What You'll Do

• Provide daily IT support for laptops, accounts, MFA, networking issues, and SaaS tools.
• Set up, configure, and ship laptops for new hires; support onboarding and offboarding access.
• Manage and track Mesh’s device lifecycle, including repair and replacements.
• Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.
• Ensure device security compliance (encryption, patching, EDR coverage).
• Support remote and in-office employees with connectivity, hardware, and general IT issues.
• Maintain and improve internal IT documentation; use ticket metrics to enhance processes.
• Partner closely with Security, People Ops, and Engineering teams on cross-functional initiatives.

Who You Are 

• Bachelor’s degree in Computer Science or related field, or equivalent hands-on experience.
• 2+ years of IT support or help desk experience.
• Proficiency with platforms such as Okta, Jira, Kandji (or any MDM), Notion, Slack, and Google Workspace.
• Experience supporting distributed/remote teams (required).
• Strong ownership mentality with the ability to work independently.
• Ability to thrive in fast-moving, startup-style environments.
• East Coast timezone availability preferred for coverage needs.

Why You’ll Love It Here

At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, "I built that." You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big—this is where you'll want to be.

How We Care For Our Team

We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO—and we mean it. Take the time you need to recharge and show up at your best.

We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.

Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.