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Customer Support Specialist

US - Hybrid

About Meshy

Headquartered in the Silicon Valley, Meshy is the leading 3D generative AI company on a mission to Unleash 3D Creativity. Meshy makes it effortless for both professional artists and hobbyists to create unique 3D assets—turning text and images into stunning 3D models in just minutes. What once took weeks and $1,000 now takes 2 minutes and $1.

Our global team of top experts in computer graphics, AI, and art includes alumni from MIT, Stanford, Berkeley, as well as veterans from Nvidia and Microsoft. With 3 million users (and growing), Meshy is trusted by top developers and backed by premiere venture capital firms like Sequoia and GGV.

  • No. 1 popularity, among 3D AI tools, according to A16Z games,
  • No. 1 website traffic, among 3D AI tools, according to SimilarWeb (2M monthly visits),
  • Leading 3D foundation model, delighted texture & fine geometry,
  • $52M funding by Top VCs,
  • 2.5M users & 20M models generated!

Ethan Yuanming Hu serves as the founder and CEO. Ethan got his Ph.D. in graphics and AI from MIT, where he developed the Taichi GPU programming language (27K stars on GitHub, used by 300+ institutes). His Ph.D. thesis got a honorable mention of SIGGRAPH 2022 Outstanding Doctoral Dissertation Award and his research has been cited over 2700 times. His favorite animal is the llama.

About the Role

We’re hiring a customer support specialist to build a world-class support experience from the ground up. You’ll be the voice of Meshy to our users—answering questions, troubleshooting issues, and turning feedback into insights. This is a high-impact, highly cross-functional role, perfect for someone who’s excited to shape support processes at an early-stage company.

What You'll Do:

  • Handle user inquiries via Intercom and Discord, providing fast, friendly, and clear responses.
  • Troubleshoot issues related to billing, credits, and product usage.
  • Collaborate with product, engineering, and design to escalate and solve user-reported problems.
  • Proactively collect user feedback and flag opportunities for product improvement.
  • Help design and maintain internal support docs and user-facing help content.
  • Contribute to support automation (e.g. Intercom flows, macros, self-serve tools).
What We’re Looking For:
  • 1–3 years of experience in customer support, community, or ops roles.
  • Clear, empathetic communicator with excellent spoken and written English.
  • Tech-savvy, resourceful, and comfortable navigating a fast-evolving product.
  • Self-starter who can build structure where none exists.

Nice to have:

  • Experience with SaaS industry, Intercom, Discord or AI/3D tools.

Our Values

  • Brain: We value intelligence and the pursuit of knowledge. Our team is composed of some of the brightest minds in the industry.
  • Heart: We care deeply about our work, our users, and each other. Empathy and passion drive us forward.
  • Gut: We trust our instincts and are not afraid to take bold risks. Innovation requires courage.
  • Taste: We have a keen eye for quality and aesthetics. Our products are not just functional but also beautiful.

Why Join Meshy?

  • Competitive salary, equity, and benefits package.
  • Opportunity to work with a talented and passionate team at the forefront of AI and 3D technology.
  • Flexible work environment, with options for remote and on-site work.
  • Opportunities for fast professional growth and development.
  • An inclusive culture that values creativity, innovation, and collaboration.
  • Unlimited, flexible time off.

Benefits

  • Competitive salary, benefits and stock options.
  • 401(k) plan for employees.
  • Comprehensive health, dental, and vision insurance.
  • The latest and best office equipment.

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