Customer Support Specialist
关于Meshy
About Meshy
Headquartered in Silicon Valley, Meshy is the leading 3D generative AI company on a mission to Unleash 3D Creativity by transforming the content creation pipeline. Meshy makes it effortless for both professional artists and hobbyists to create unique 3D assets—turning text and images into stunning 3D models in just minutes. What once took weeks and cost $1,000 now takes just 2 minutes and $1.
Our world-class team of top experts in computer graphics, AI, and art includes alumni from MIT, Stanford, and Berkeley, as well as veterans from Nvidia and Microsoft. Our talent spans the globe, with team members distributed across North America, Asia, and Oceania, fostering a diverse and innovative multi-regional culture focused on solving global 3D challenges. Meshy is trusted by top developers, backed by premiere venture capital firms like Sequoia and GGV, and has successfully raised $52 Million in funding.
Meshy is the market leader, recognized as the No.1 in popularity among 3D AI tools (according to 2024 A16Z Games) and No.1 in website traffic (according to SimilarWeb, with 3 Million monthly visits). The platform boasts over 5 Million users and has generated 40 Million models.
Founder and CEO Yuanming (Ethan) Hu earned his Ph.D. in graphics and AI from MIT, where he developed the acclaimed Taichi GPU programming language (27K stars on GitHub, used by 300+ institutes). His work is highly influential, including an honorable mention for the SIGGRAPH 2022 Outstanding Doctoral Dissertation Award and over 2,700 research citations.
About the Role
We’re hiring a customer support specialist to build a world-class support experience from the ground up. You’ll be the voice of Meshy to our users—answering questions, troubleshooting issues, and turning feedback into insights. This is a high-impact, highly cross-functional role, perfect for someone who’s excited to shape support processes at an early-stage company.
What You’ll Do:
- Handle user inquiries via Intercom and Discord, providing fast, friendly, and clear responses.
- Troubleshoot issues related to billing, credits, and product usage.
- Collaborate with product, engineering, and design to escalate and solve user-reported problems.
- Proactively collect user feedback and flag opportunities for product improvement.
- Help design and maintain internal support docs and user-facing help content.
- Contribute to support automation. (e.g. Intercom flows, macros, self-serve tools)
What We're looking for:
- 1–3 years of experience in customer support, community, or ops roles.
- Clear, empathetic communicator with excellent spoken and written English.
- Tech-savvy, resourceful, and comfortable navigating a fast-evolving product.
- Self-starter who can build structure where none exists.
- Bonus: experience with SaaS industry, Intercom, Discord or AI/3D tools.
Our Values
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Brain: We value intelligence and the pursuit of knowledge. Our team is composed of some of the brightest minds in the industry.
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Heart: We care deeply about our work, our users, and each other. Empathy and passion drive us forward.
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Gut: We trust our instincts and are not afraid to take bold risks. Innovation requires courage.
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Taste: We have a keen eye for quality and aesthetics. Our products are not just functional but also beautiful.
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