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IT Specialist

We are a mobile game company based in both Helsinki and Berlin creating world-class entertainment, by building a portfolio of hit games, while having fun with it. Since our launch in 2020, our first chart-topping game Merge Mansion has been entertaining over 50 million players worldwide, and we have grown into a team of over 200.

Our mission is to entertain hundreds of millions of people for decades, with our games, and also through our creative marketing, community, and beyond. 

We’re ordinary people crafting extraordinary games with passion and ambition, united by our culture of trust, psychological safety and wellbeing.

We are looking for a proactive IT Specialist to provide advanced technical support and manage our IT operations while maintaining high levels of customer satisfaction. You’ll be joining the Central IT team and collaborating closely with all teams across the company on a daily basis.

More about Metacore crafts: https://metacoregames.com/our-crafts  

Responsibilities

  • Providing advanced technical support to end-users, efficiently troubleshooting hardware and software issues
  • Managing and swiftly resolving escalated IT support tickets while maintaining high levels of customer satisfaction using our ticketing system
  • Handling day-to-day IT operations, including the ordering and receiving of IT-related equipment and administrating mobile phone subscriptions
  • Managing the IT onboarding and offboarding process for all our employees
  • Installing pre-configured network devices such as WiFi access points, and managing network patching
  • Developing and maintaining detailed documentation for IT processes, procedures, and knowledge base articles
  • Upkeeping of meeting room video conferencing devices

Requirements

  • Strong proven background and experience in an IT support role, ideally in a fast-paced environment
  • Technical proficiency in troubleshooting Windows and Mac operating systems, as well as various hardware and software applications
  • Previous experience with Workspace ONE, SSO systems such as Okta, or similar technologies is an advantage
  • Exceptional communication and interpersonal skills, capable of effectively engaging with stakeholders at all levels
  • Fluent in English, both written and spoken

What We Offer

  • Workplace where we aim high, without taking ourselves too seriously
  • Autonomy and accountability with support to foster professional development
  • Great opportunities to grow with the company
  • Work-life balance and strong emphasis on wellbeing
  • Approachable leaders with low ego
  • Flexible hybrid workplace where people enjoy working at the office

Basics

  • Location: Berlin, Germany
  • Relocation: Relocating to Germany expected, full support provided
  • Work model: Mix of office and remote work
  • Working language: English

Our culture

Our culture is based on trust, psychological safety and wellbeing. At Metacore, autonomy and accountability go firmly hand in hand, and we cultivate a diverse and inclusive workplace where you can be yourself.

We are inclusive, collaborative, and humble and think “we” before “me”. We enable focus through transparency and ownership. We aim high, and aspire to be nothing less than the best game company in the world to work for.

To create even better games, communities and entertainment, we welcome talent with diverse experiences, who are passionate about their roles and bold in their ambition. 

We have collectively defined our culture and values, and we uphold them together, every day.

Read more about our culture: https://metacoregames.com/culture

Our equal opportunity statement

To entertain hundreds of millions of people for decades, we need diverse teams that understand our diverse audiences. The key to unleash our creativity is a diverse, equitable, and inclusive culture of trust where Metacoreans from all walks of life can be themselves. We celebrate our differences and believe they are the strength that drives us forward.

We are committed to offering equal opportunities for all, regardless of background, age, race, color, ethnicity, religion, disability, gender, sexual orientation, family status, education, socioeconomic status or any other characteristic. We build and maintain a workplace and industry free of harassment and discrimination.

We also aspire to have DE&I as a fundamental part of our game design process to enable us to create even better and more inclusive games, communities and entertainment.

If you require any support or have specific needs during the application process, please don't hesitate to let us know. We look forward to hearing from you!

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