Overnight Front Desk Concierge - Roost Detroit

About Method Co. 

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. 

About ROOST Detroit  

ROOST Detroit is a beautifully designed, apartment‑style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place. 

Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feel effortless and short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming. 

Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience. 

Explore the concept: https://www.myroost.com/detroit 

Position Overview 

ROOST Detroit is seeking a calm, attentive, and highly reliable Overnight Front Desk Concierge to support our guests and property during overnight hours. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and light overnight operational tasks. As the primary overnight point of contact, you’ll ensure the safety, comfort, and seamless experience of all guests throughout the night. 

Key Responsibilities 

• Welcome and assist guests with warmth, professionalism, and efficiency 

• Manage check‑ins, check‑outs, and reservation inquiries during overnight hours 

• Respond promptly to guest requests, questions, and concerns 

• Monitor building access and maintain a secure, calm overnight environment 

• Conduct property walkthroughs and report any maintenance or safety issues 

• Handle overnight phone calls, emails, and guest communications 

• Maintain accurate records, logs, and nightly reports 

• Support light administrative tasks and prepare materials for the morning team 

• Ensure the lobby and front desk areas remain clean, organized, and guest‑ready 

• Collaborate with housekeeping, maintenance, and management as needed 

Qualifications 

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred) 

• Strong communication skills and a naturally warm, guest‑focused demeanor 

• Ability to remain composed, professional, and attentive during quiet or high‑pressure moments 

• Comfortable working independently and making sound decisions overnight 

• Basic proficiency with reservation systems and front‑office software 

• Strong attention to detail and organizational skills 

• Flexible schedule with availability for overnight shifts, weekends, and holidays 

What We Offer 

• Competitive hourly pay 

• Opportunities for growth within a dynamic hospitality group 

• A collaborative, design‑driven work environment 

• Employee dining perks across Method Co. properties 

• Sick time & vacation 

• Health, vision, and dental benefits