Front Desk Supervisor - Roost Detroit

About Method Co. 

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. 

About ROOST Detroit  

ROOST Detroit is a beautifully designed, apartment‑style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place. 

Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feel effortless and short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming. 

Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience. 

Explore the concept: https://www.myroost.com/detroit 

Position Overview 

ROOST Detroit is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST. 

Key Responsibilities 

• Lead and support front desk associates during daily operations 

• Provide warm, professional, and efficient service to all guests 

• Oversee check‑ins, check‑outs, reservations, and guest inquiries 

• Assist with onboarding, training, and coaching front desk team members 

• Ensure all front desk procedures, standards, and service expectations are consistently met 

• Resolve guest concerns with empathy, professionalism, and sound judgment 

• Maintain accurate records, reports, and shift documentation 

• Collaborate with housekeeping, maintenance, and management to support smooth operations 

• Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment 

• Assist with scheduling, inventory, and administrative tasks as needed 

Qualifications 

• 1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred 

• Strong communication and leadership skills 

• Warm, guest‑focused demeanor with a commitment to hospitality 

• Ability to multitask and remain composed in a fast‑paced environment 

• Proficiency with hotel reservation systems and front‑office software 

• Strong attention to detail and organizational skills 

• Flexible schedule, including nights, weekends, and holidays 

What We Offer 

• Competitive hourly pay 

• Opportunities for growth within a dynamic hospitality group 

• A collaborative, design‑driven work environment 

• Employee dining perks across Method Co. properties 

• Sick time & vacation 

• Health, vision, and dental benefits