Front Desk Concierge - ROOST Baltimore

About Method Co. 

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. 

About ROOST Baltimore  

ROOST Baltimore is a modern, apartment‑style hotel set along the waterfront of the Baltimore Peninsula. Spacious, design‑forward apartments feature full kitchens, in‑unit laundry, and elevated touches like live plants, La Colombe coffee, and Le Labo bath amenities. Guests enjoy a rooftop pool, fitness center, weekly housekeeping, 24‑hour concierge service, and on‑site offerings including Little Wing Coffee & Goods and Vessel, a waterfront bar and gathering space. With its walkable location and warm, residential feel, ROOST Baltimore is ideal for both short stays and extended visits. 

Website: https://www.roostbaltimore.com 

Position Overview 

ROOST Baltimore is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout. 

Key Responsibilities 

• Welcome and assist guests with warmth, professionalism, and efficiency 

• Manage check‑ins, check‑outs, and reservation inquiries  

• Respond promptly to guest requests, questions, and concerns 

• Monitor building access and maintain a secure, calm environment 

• Conduct property walkthroughs and report any maintenance or safety issues 

• Handle phone calls, emails, and guest communications 

• Maintain accurate records, logs, and daily reports 

• Support light administrative tasks and prepare materials for the team 

• Ensure the lobby and front desk areas remain clean, organized, and guest‑ready 

• Collaborate with housekeeping, maintenance, and management as needed 

Qualifications 

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred) 

• Strong communication skills and a naturally warm, guest‑focused demeanor 

• Ability to remain composed, professional, and attentive during quiet or high‑pressure moments 

• Comfortable working independently and making sound decisions 

• Basic proficiency with reservation systems and front‑office software 

• Strong attention to detail and organizational skills 

• Flexible schedule with availability for overnight shifts, weekends, and holidays 

What We Offer 

• Competitive hourly pay 

• Opportunities for growth within a dynamic hospitality group 

• A collaborative, design‑driven work environment 

• Employee dining perks across Method Co. properties 

• Sick time & vacation 

• Health, vision, and dental benefits