Front Office Manager - Roost Detroit

About Method Co. 

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. 

About ROOST Detroit  

ROOST Detroit is a beautifully designed, apartment‑style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place. 

Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feel effortless and short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming. 

Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience. 

Explore the concept: https://www.myroost.com/detroit 

Position Overview 

ROOST Detroit is seeking an experienced, hospitality‑driven Front Office Manager to lead our front desk team and ensure an exceptional guest experience from arrival to departure. This role is ideal for a polished communicator and natural leader who thrives in a design‑forward environment and understands the balance between operational excellence and genuine hospitality. 

The Front Office Manager oversees daily front‑of‑house operations, supports staff development, and upholds the elevated service standards that define ROOST 

Key Responsibilities 

• Lead, mentor, and support the front desk team to deliver warm, attentive, and efficient service 

• Oversee daily front office operations, including check‑ins, check‑outs, reservations, and guest communications 

• Maintain a strong presence in the lobby and front‑of‑house spaces, ensuring a welcoming, organized, and brand‑aligned environment 

• Handle guest concerns with empathy, professionalism, and sound judgment 

• Collaborate closely with housekeeping, maintenance, and management to ensure seamless operations 

• Manage scheduling, payroll, and staffing needs for the front office team 

• Support onboarding, training, and ongoing development of front desk associates and supervisors 

• Ensure accuracy in reporting, billing, and shift documentation 

• Uphold all ROOST service standards, policies, and procedures 

• Assist with operational projects, inventory, and administrative tasks as needed 

Qualifications 

• 2–4 years of hotel front office experience, with at least 1 year in a supervisory or management role 

• Strong leadership and communication skills 

• Warm, guest‑focused demeanor with a commitment to elevated hospitality 

• Ability to multitask and remain composed in a fast‑paced environment 

• Proficiency with hotel PMS/reservation systems 

• Strong organizational skills and attention to detail 

• Flexible availability, including nights, weekends, and holidays 

What We Offer 

• Competitive salary 

• Opportunities for growth within a dynamic hospitality group 

• A collaborative, design‑driven work environment 

• Employee dining perks across Method Co. properties 

• Sick time & vacation 

• Health, vision, and dental benefits