Front Desk Concierge - Pinch

About Method Co.  

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. 

About The Pinch Hotel  

The Pinch is a true gem in the heart of Charleston's historic district.  Redefining what a luxury, boutique hotel can be.  Dashes of Victorian heritage blend with the comforts of today to create a sense of enchantment down every hallway and around every corner. The Pinch has earned Two MICHELIN Keys, been named one of Best New Hotels in the World by Condé Nast Traveler and has made Travel and Leisure’s Hotel It List in 2024. 

Position Overview 

The Pinch Hotel is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout. 

Key Responsibilities 

• Welcome and assist guests with warmth, professionalism, and efficiency 

• Manage check‑ins, check‑outs, and reservation inquiries  

• Respond promptly to guest requests, questions, and concerns 

• Monitor building access and maintain a secure, calm environment 

• Conduct property walkthroughs and report any maintenance or safety issues 

• Handle phone calls, emails, and guest communications 

• Maintain accurate records, logs, and daily reports 

• Support light administrative tasks and prepare materials for the team 

• Ensure the lobby and front desk areas remain clean, organized, and guest‑ready 

• Collaborate with housekeeping, maintenance, and management as needed 

Qualifications 

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred) 

• Strong communication skills and a naturally warm, guest‑focused demeanor 

• Ability to remain composed, professional, and attentive during quiet or high‑pressure moments 

• Comfortable working independently and making sound decisions 

• Basic proficiency with reservation systems and front‑office software 

• Strong attention to detail and organizational skills 

• Flexible schedule with availability for overnight shifts, weekends, and holidays 

What We Offer 

• Competitive hourly pay 

• Opportunities for growth within a dynamic hospitality group 

• A collaborative, design‑driven work environment 

• Employee dining perks across Method Co. properties 

• Sick time & vacation 

• Health, vision, and dental benefits 

 

Working Conditions/Environment: 

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described hereinare representative of those an employee typically encounterswhile performing the essential functions of the position.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. 

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.