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Customer Growth

Remote

About Us

Metronome is the leading usage-based billing platform built for modern software companies. We help teams launch products faster, iterate on pricing quickly, and deliver a first-class billing experience—all with speed, control, and confidence. 

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, and NVIDIA.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $78m from leading investors including NEA, Andreessen Horowitz, General Catalyst, and Elad Gil. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

As an early member of Metronome’s Customer Growth team, you’ll play a strategic, pivotal role in guiding our customers through high-impact business decisions, such as new product launches and major pricing transformations. While every role at Metronome is deeply customer-centric, you’ll be entrusted with building strong, lasting partnerships that drive meaningful success with some of our largest and most important customers. In this dynamic role, you’ll juggle responsibilities ranging from day-to-day account management and technical implementation guidance to strategic pricing advisory, identifying new use cases for growth, and serving as the customer’s advocate to our product team.

In a usage-based world, Customer Growth is essential to driving revenue — join us in delivering a world-class customer experience and unlocking the full potential of our clients.

Examples of Tasks You Might Work On

  • Lead recurring client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to align on goals, review progress, and explore new growth opportunities.
  • Identify upsell and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs
  • Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.
  • Collaborate with product and engineering to translate client feedback into actionable improvements, ensuring the product evolves in alignment with customer needs and market trends.
  • Manage end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.

Impact You'll Have

  • Own and drive customer growth: Unlock new revenue opportunities through strategic use case expansions and up-sells, ensuring clients derive increasing value over time.
  • Enhance customer satisfaction: Build strong, lasting relationships with companies at the frontier of their industries and proactively address their challenges, driving exceptional client experiences and higher retention rates.
  • Influence product roadmap: Serve as the voice of the customer, providing actionable insights to product and engineering teams to shape our roadmap and future development.
  • Optimise cross-functional collaboration: Align internal teams—sales, marketing, product, and engineering—around customer needs to ensure seamless project execution and delivery.

Minimum Requirements

  • 5+ years of experience in a related post-sales function or customer engagement role
  • Excellent project management skills and experience managing complex projects across multiple teams
  • Ability to identify growth opportunities and execute on strategic account plans to drive long-term customer growth
  • Natural relationship builder who loves to spend time with customers
  • Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing

Bonus Points

  • Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering, finance
  • High degree of ownership, paired with a strong ability to prioritize
  • Experience working with customers as a founder or early hire at a software company
  • Familiarity with financial concepts or pricing/billing
  • Experience in management consulting or enterprise SaaS company

Compensation

The estimated base salary range for this role is $118,000 - $200,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

Benefits 

  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Benefits

  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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