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Implementation Manager

New York City; Remote; San Francisco Bay Area

About Us

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

The professional services team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. In simple terms, we own the technical and project management aspects of the customer lifecycle between after sales and before handoff to post-implementation teams.

As an Implementation Manager on the Professional Services team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.

What You'll Do

  • Own and drive implementations of Metronome to successful client outcomes
  • Leverage project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk
  • Use strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner
  • Have a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition
  • Partner with Solution Architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)
  • Provide expert guidance to clients regarding usage-based pricing and consumption business models
  • Build relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.
  • Ensure a proper handoff to our post-implementation teams (Customer Success and Technical Support)

…all of this with prospects at the scale of our most strategic current customers (like Confluent, Databricks, OpenAI, and Anthropic). Expect these engagements to be complex, deep, technical, and most of all interesting. Metronome directly influences how the internet monetizes - AI is an obvious current example - and our group is on the front lines driving this influence with our prospects.

Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

Qualifications

This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!

  • 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like technical project managers, sales engineering, solutions architecture, technical account management).
  • Experience leading complex implementations with enterprise tech companies.
  • Experience in fast-moving startup environments that value high agency.
  • Excellent communication, stakeholder management, and presentation skills, with ability to create buy-in at multiple levels, from VP and C-level executives down to the working team level.
  • Ability to navigate ambiguity and drive alignment through influence rather than authority.
  • Excitement for building and improving GTM playbooks, processes, and reusable assets.
  • Ability to travel approximately 30% of the time (will vary depending on client needs)

Bonus Points

  • Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
  • Experience as a software engineer, product manager, solutions architect, or in other technical roles.
  • Strong understanding of project management and program management fundamentals and principles
  • Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
  • Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.

Compensation

The estimated base salary range for this role is $168,000 - $210,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to market-benched equity, incentive pay, comprehensive health benefits, and other benefits listed below. 

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

Benefits

for Full-time employees:

  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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