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Head of Revenue Operations & Strategy

New York City; San Francisco Bay Area

About Us

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

As a leader in the RevOps organization, the Head of Revenue Operations is responsible for the performance, strategy, and alignment of revenue operations in the company. This position is responsible for overseeing the operations of Marketing, Sales, and Customer Success departments, and ensuring that the interaction between those departments is aligned with the larger company-wide strategy dictated by senior leadership across the company.

This role requires you to be hybrid in San Francisco or New York City.

What You'll Do

Process:

  • Implement communication structure between Sales, Marketing and Customer Success.
  • Build key metrics to measure effectiveness of collaboration between all three groups
  • Determine and optimize global territory and account assignments, and make recommendations on the design of the Sales organization
  • Monitor and review the sales funnel on a weekly, monthly and quarterly basis
  • Drive quarterly business reviews and forecasts
  • Regularly present plans and reviews to the Board of Directors and Executive Team
  • Assist in making hiring decisions
  • Implement best-practices and standardization of sales processes leveraging efficiency and scalability
  • Ensure alignment of Sales team with overall corporate objectives and priorities
  • Work cross-functionally to resolve issues and facilitate the closing of business

Tools:

  • Recommend and implement key tools to increase the impact of sellers
  • Provide hands-on coaching/training on using our world class tech stack (SFDC, etc)
  • Implement workflow / automation to reduce administrative tasks for sales team

People:

  • Lead a world-class team of 3 people to start 
  • Set the sales development priorities and key selling strategies to achieve sales objectives
  • Provides directional leadership for a fast growing team 
  • Lead the daily activities and quota performance management of team 
  • Consistently meets/exceeds outline individual and team metrics (quarterly and annually)
  • Develop, document and administer global compensation plans and models that facilitate the scaling of the business

Qualifications

  • Masters degree in Business, or related field or equivalent experience 
  • 4-8 years’ experience in leading global sales operations in SAAS software - startup experience preferred
  • 3-5 years experience leading sales teams with individual and/or group quota
  • Ability to build strong relationships across global teams and functions
  • Strong Microsoft Excel competence
  • Executive communication skills
  • Strong interpersonal and relationship skills
  • Ability to work across cultures and time-zones

Benefits

for Full-time employees:

  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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