Back to jobs

Operations Director, Parking Operations - Nashville Yards

Nashville, Tennessee, United States

Position: Operations Director- Parking Operations

Location:  Nashville Yards

The Company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The Operations Director role

The Operations Director is a managerial position that supports and oversees the operations in an assigned territory. The Operations Director ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. In addition, the Area Director is responsible for maintaining client relationships and continuing business development in the assigned territory.

Responsibilities

  • Hire, train, manage, and provide leadership for a team of Operations Managers and Operations Coordinator
  • Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio
  • Control spending and keep expenses within approved budget
  • Maintain maintenance control documents while meeting maintenance goals
  • Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits 
    and coaching individual staff members
  • Work closely with Operations Managers and clients to define performance measurements and execution
  • Ensure all client operational documentation is compete and recorded for client and Metropolis records
  • Ensure Metropolis's standards of Customer Service are met by all team members in assigned territory
  • Communicate and explain new directives, policies, or procedures to managers
  • Perform specific operational responsibilities as required based on the needs of locations in the assigned territory
  • Project a positive image of the organization to employees, customers, industry, and community
  • Conduct performance evaluations that are timely and constructive
  • Develop and market new business within territory, including valet parking, self-park, healthcare support services, and other 
    support services
  • Assist with the development and facilitation of the proposal process for existing and prospective clients for project development, 
    proposal writing, contract negotiations, and client presentations
  • Perform other duties as assigned

Requirements 

  • High School Diploma or GED required; Bachelor’s degree preferred
  • At least five (5) years of related business experience in multi-site operations management strongly preferred
  • Experience in developing a request for proposal (RFP) strongly desired
  • Intermediate or better proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) required
  • Ability to plan and manage time for multiple tasks to meet established deadlines
  • Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate 
    information
  • Able to detect safety concerns and adjust accordingly
  • Must be able to communicate effectively in both written and verbal form
  • Must maintain confidentiality of all work-related information
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

 

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Metropolis’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.