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Manager, Claims Operations

Chicago, Illinois, United States

Location: Remote (US)

The Company   

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role   

Metropolis is looking for a Manager, Claims Operations to lead and enhance the claims management processes within the organization. Below is an outline of the role, key responsibilities, required skills, and qualifications for this position:

Key Responsibilities:

  • GKLL (Garagekeepers Legal Liability) Claims Process Management
    • Managing activities of Third Party Administrator (TPA) to ensure fair, proper and through claims handling. Analize TPA reporting to develop specific metrics and goals for the TPA.
    • Facilitate training and ensure field compliance to the claims system.
    • Work closely with customer service teams to ensure smooth communication and customer satisfaction regarding claims outcomes.
    • Identify and implement process improvements to streamline claims handling, reduce costs, and enhance efficiency.
    • Keep up-to-date with industry trends, technologies, and regulatory changes that may impact claims operations.
  • Vendor Management
    • Run vendor reports to analyze and give feedback on performance.
    • Identify alternative vendors to deliver best service and pricing.
  • Claims Prevention
    • Use data analytics to track key performance indicators (KPIs).
    • Prepare and present regular reports to senior management regarding claims performance, trends, and areas for improvement.
    • Create prevention articles to be distributed company-wide bulletins 
  • Team Leadership:
    • Lead and mentor a team of claims professionals
    • Provide guidance on handling complex claims or escalated issues and foster a culture of continuous improvement.
    • Set performance goals, conduct regular performance reviews, and support training and development.

Skills and Qualifications:

  • Leadership Skills: Strong ability to lead, motivate, and develop a high-performing team.
  • Claims Expertise: In-depth knowledge of the specific claims processes, policies, and regulations related to the industry.
  • Problem-Solving: Ability to resolve complex claims issues, balance customer needs with company policies, and make decisions that are both fair and in compliance with regulations.
  • Analytical Skills: Proficient in analyzing claims data and performance metrics to drive decisions and process improvements.
  • Communication Skills: Excellent verbal and written communication skills to interact with customers, employees, senior management, and external stakeholders.
  • Attention to Detail: Strong focus on accuracy and compliance in claims processing.
  • Project Management: Ability to manage multiple projects, initiatives, and deadlines simultaneously.
  • Education: A bachelor’s degree in business, management, or a related field is typically required. 

Experience:

  • Typically, employers seek candidates with 5+ years of experience in claims processing or claims management, including at least 2 years in a supervisory or managerial capacity.
  • Industry-specific experience (e.g., health insurance, property and casualty, auto insurance) may be a prerequisite.

 

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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