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Senior Manager, Shuttle Operations

Chicago, Illinois, United States

The Company 
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out". We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 
 
The Role
The Senior Manager is a managerial position that supports the operations at assigned locations. The Senior Manager ensures that all elements of the operation (shuttle operations), including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. 
 
Responsibilities
  • Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
  • Ensure all transportation operations comply with DOT regulations and industry standards.
  • Implement safety programs and conduct regular audits to ensure a safe transportation environment for employees and the public.
  • Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems.
  • Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours".
  • Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement).
  • Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Requirements 
  • 5+ years of management experience, multiple locations supervision preferred. 
  • Bachelor's degree preferred.
  • Proven ability to lead and motivate team members.
  • Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
  • Prior experience creating and maintaining budgets.
  • Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite).
  • License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record. 

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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