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Vice President of Operations

Columbus, Ohio, United States

About Metropolis
Metropolis is an artificial intelligence company pioneering the future of checkout-free, frictionless experiences in the real world. Using cutting-edge computer vision technology, we are transforming everyday activities—starting with parking—into seamless, time-saving interactions. Today, millions of consumers simply “drive in and drive out” of parking facilities powered by Metropolis. Tomorrow, we’ll enable checkout-free transactions wherever people live, work, and play—delivering unmatched speed, ease, and convenience in the physical world.

The Role
We are seeking a dynamic, results-oriented Vice President of Operations to lead parking operations across a designated region. This executive-level role is responsible for driving operational excellence, maximizing financial performance, and delivering exceptional customer experiences across multiple locations. The Vice President will serve as a strategic leader, overseeing a team of regional and operations managers while partnering with cross-functional leaders to scale and optimize the business.

Key Responsibilities

Strategic Leadership & Growth

  • Develop and execute regional strategies to drive growth, operational efficiency, and profitability.
  • Identify new business opportunities and lead expansion initiatives within the region.
  • Collaborate with executive leadership to align regional plans with corporate goals and vision.

Operational Excellence

  • Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance.
  • Define and monitor key performance indicators (KPIs) to drive continuous improvement.
  • Lead technology adoption across locations to streamline operations and enhance customer experience.

Financial Management

  • Manage regional budgets, including revenue forecasting, cost control, and margin optimization.
  • Conduct financial analyses to uncover opportunities and mitigate risks.
  • Ensure regional financial targets are met or exceeded.

Team Leadership & Culture

  • Lead, mentor, and develop a high-performing team of regional and operations managers.
  • Foster a culture of accountability, service excellence, and innovation.
  • Conduct regular performance reviews and create development plans for team growth and retention.

Customer Experience & Compliance

  • Champion a customer-first mindset, ensuring rapid issue resolution and continuous service improvement.
  • Enforce service standards and customer satisfaction metrics across all sites.
  • Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations.

Stakeholder Engagement

  • Build strong relationships with clients, community leaders, and local officials.
  • Represent Metropolis at industry events and in community engagement efforts.
  • Support sales and marketing efforts through strategic partnerships and local market insights.

Qualifications

  • Bachelor’s degree in Business, Operations Management, Urban Planning, or a related field; MBA or advanced degree strongly preferred.
  • 10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role.
  • Proven ability to drive revenue growth, manage P&L, and lead large operational teams.
  • Deep understanding of parking industry regulations, customer experience best practices, and operational metrics.
  • Excellent leadership, communication, and stakeholder management skills.
  • Familiarity with parking technology platforms and data-driven decision making is a plus.

Working Conditions

  • Frequent travel within the assigned region.
  • Flexibility to work evenings or weekends based on business needs.
  • Mix of office, remote, and on-site facility work; occasional exposure to outdoor environments.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

 

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