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Senior Director, Marketing Operations

New York, New York, United States

Who we are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are

We’re looking for a strategic, systems-oriented Senior Director, Marketing Operations to build the infrastructure that enables smart, scalable growth. This role will bring rigor, discipline, and data to how marketing plans, executes, and measures its work—ensuring we hit our goals with clarity, consistency, and impact. You’ll support everything from campaign planning and performance tracking to budget management and brand execution.

What you'll do

  • Design and manage processes for annual and quarterly marketing planning, including OKR development, campaign calendars, and performance tracking
  • Build and maintain dashboards and reporting tools to monitor marketing ROI, campaign performance, brand health metrics, and OKR progress
  • Define and standardize measurement frameworks across performance, brand, content, and lifecycle marketing efforts
  • Own and evolve the marketing tech stack—including tools for automation, reporting, project management, and asset management including AI tools
  • Lead the operational rhythm of the marcom team: weekly standups, quarterly planning, reviews, and retrospectives
  • Partner with marketing leaders to improve workflows, surface insights, and drive cross-functional alignment on timelines and deliverables
  • Ensure brand campaigns and creative assets are delivered with consistency and operational excellence—supporting project management, reviews, QA, and launches
  • Drive operational execution and last mile delivery of marketing mandated programs throughout the physical and digital operation
  • Bring visibility and discipline to budget planning, pacing, and vendor management

What we're looking for

  • 10+ years of marketing and brand operations experience in a high-growth consumer, agency or technology environment
  • Proven track record in building marketing measurement systems and reporting frameworks tied to business objectives
  • Familiarity with OKRs, KPI setting, and cross-functional marketing planning processes
  • Strong experience with marketing automation tools (e.g. HubSpot, Marketo), analytics platforms (e.g. Looker, Tableau), and project management tools (e.g. Asana, Monday, Airtable)
  • Excellent organizational, problem-solving, and communication skills—with the ability to bring clarity and structure to complex initiatives
  • Experience supporting brand marketing and creative teams with process, tools, and workflow governance
  • Experience in mobility, fintech, or AI-driven businesses is a plus
  • Comfort in fast-moving, ambiguous environments where you help build the plane as you fly it is a plus

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this is $215,000.00 USD to $240,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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