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Director of Partner Success

New York, New York, United States

Who we are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are

Metropolis is seeking a Director of Partnerships to lead and strengthen relationships with our most strategic institutional real estate partners. This key leadership position will drive long-term revenue growth, deliver exceptional partner experiences, and ensure operational excellence across a portfolio of high-priority accounts. As the executive liaison for our largest institutional partners, you will be directly responsible for partner satisfaction, retention, expansion, and the overall performance and health of the portfolio.

What you'll do

  • Serve as the primary, executive-level relationship owner for major institutional real estate partners, developing and executing long-term engagement strategies to maximize partner satisfaction and portfolio revenue growth
  • Identify and lead expansion opportunities in close collaboration with the Sales team, while driving adoption of new product capabilities and features across the managed portfolio
  • Lead and facilitate all executive-level partner interactions, including Quarterly Business Reviews (QBRs), annual planning sessions, and strategic briefings
  • Own the creation and delivery of QBRs, translating complex performance metrics, benchmarking, and analysis into compelling, data-driven narratives
  • Partner with the Data team to develop customized reports and dashboards that quantify partner value, support future expansion, and enable data-backed decision-making
  • Build and maintain multi-threaded executive and stakeholder relationships through proactive mapping and consistent, high-value engagement
  • Act as the ultimate cross-functional accountable owner for partner performance, including resolution of systemic issues and escalations, collaborating with Operations, Deployment, Product, and Engineering to ensure optimal service delivery
  • Ensure Service Level Agreements (SLAs), uptime commitments, and quality standards consistently exceed partner expectations across the portfolio
  • Serve as the authoritative Voice of the Customer in internal prioritization and product roadmap discussions, contributing quantified partner needs, business cases, and evolving the Partner Success Playbook to improve the post-sale experience
  • Act as a strategic asset management partner and subject matter expert across parking and related mobility businesses, leading deep analytics, strategic projects, KPI analysis, and the creation of routine and ad-hoc reports and data visualizations to maximize client asset value

What we're looking for

  • 7+ years of progressive experience in Partner Success, Strategic Accounts, Enterprise Client Management, or Commercial Real Estate Technology
  • Proven success managing complex, multi-stakeholder institutional portfolios and navigating large enterprise escalations
  • Ability to articulate complex concepts and negotiate at the highest levels of partner organizations
  • Strong structured approach to problem-solving; calm operator who excels under pressure
  • Demonstrated ability to align internal teams (Product, Engineering, Ops) without direct authority
  • Expert ability to build analytical insights, craft compelling narratives, and translate metrics into actionable recommendations

While not required, these are a plus:

  • Deep familiarity with the Commercial Real Estate Tech landscape

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $160,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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