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FVP Talent Operations

New York, NY

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Metropolitan Commercial Bank (the “Bank”) is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek’s Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

 

Position Summary:

The FVP Talent Operations leads the delivery of various operational services, including HR Technology Architecture, Vendor Management, and Talent Acquisition. This strategic role focuses on attracting and hiring top talent, improving processes, managing technology, and aligning with business goals to ensure we can efficiently acquire and retain the right talent. Other key responsibilities include managing service delivery, leading a team, developing and implementing strategies to build automated solutions to improve efficiency and reduce costs, ensuring compliance with regulations, and fostering strong stakeholder relationships. Essential skills for this role include hands on leadership, HR systems and technology acumen, project management, process improvement, data analysis, and strong communication skills. This role is responsible for the direction of Workday operations and leads all Workday activities including the administration of systems configuration, data integrity, integrations with third party vendors and systems security as well as the maintenance of employee and manager self-service function.

We have a flexible work schedule where employees can work from home one day a week.

Essential duties and responsibilities:

  • Service Delivery & Performance:
Oversee the day-to-day operations of the shared service center, ensuring timely and efficient delivery of services and consistent performance against established KPIs and SLAs. Serve as a backup payroll support resource, ensuring accurate and timely processing of payroll in the absence of primary staff, while maintaining compliance with company policies and regulatory requirements.
  • Team Leadership:
Lead, coach, mentor, and develop a small team of professionals, fostering a positive and productive work environment to achieve high standards and drive retention.
  • Process Improvement & Automation:
Drive continuous improvement initiatives, identify opportunities for process streamlining, and implement technology and automation to enhance efficiency and reduce costs.
  • Stakeholder Management:
Build and maintain strong relationships with internal clients and other stakeholders across the organization, facilitating effective communication and collaboration.
  • Strategy & Policy:
Develop and implement strategies, policies, and procedures for the shared services function that align with overall business objectives.
  • Compliance & Governance:
Ensure adherence to internal policies and procedures and compliance with all relevant legal and regulatory requirements within the shared services scope.
  • Talent Acquisition:
 Develop and implement strategies for attracting and recruiting top talent, ensuring alignment with organizational goals. Manage the end-to-end recruitment processes, including internal mobility, onboarding, and internships. Maximizes the use of the ATS to ensure a streamlined and efficient experience for hiring managers and candidates. 

Required knowledge, skills and experience:

  • Leadership & Management:
Proven experience in managing teams and leading operational functions, with strong talent development capabilities.
  • Analytical & Problem-Solving:
Strong analytical abilities to analyze data, identify issues, and develop innovative solutions.
  • Communication:
Excellent interpersonal and communication skills to effectively communicate with various stakeholders at all levels of the organization.
  • Project & Change Management:
Experience in managing projects, implementing change, and driving continuous improvement initiatives.
  • Strategic Thinking:
Ability to develop functional business plans and align strategies with broader organizational goals.
  • Technical Proficiency:
Proficiency with relevant software, systems, and data analysis tools.
  • A Bachelor's degree in Business Administration, Information Technology, Human Resources, or a related field.
  • Experience in managing HR operations processes, setting up service centers, or working within a shared services environment preferred.

 

Potential Salary: $200,000 - $250,000 annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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