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Director of Operations

New York, NY, United States

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

The Director of Operations, reporting to the Vice President of Operations, is a pivotal leader at Metro Vein Centers. This role supports operational performance across our 60+ clinics in 7 states, helping ensure consistent and efficient clinic operations while advancing enterprise-wide initiatives that improve productivity, patient experience, and team effectiveness.

Metro Vein Centers is scaling rapidly and building the systems needed to support continued high-quality patient care as we continue to expand our footprint.

This is a high-impact, hands-on role for a driven self-starter who thrives in a fast-paced environment, builds strong partnerships, and brings a strong sense of urgency and accountability to execution. While the position does not immediately have direct reports, it is expected to expand into people leadership as the organization continues to grow.

Key Responsibilities

The Director of Operations will support general operations across our clinic network, including but not limited to:

  • Enterprise Operations Strategy & Innovation: Develop and implement initiatives that drive clinic efficiency, productivity, and standardization.
  • Process & Procedure Development: Identify opportunities to improve workflows; create and refine operational procedures and tools.
  • Standardization of Clinic Workflows: Standardize key clinic workflows across all locations to promote consistency, scalability, and best practices.
  • Clinic Communications: Create and manage clear, consistent communications to support alignment across 400+ clinic team members.
  • Inventory Management: Improve inventory controls, processes, and accountability to ensure appropriate supply availability and cost efficiency.
  • OperationsCompliance: Support and strengthen operational compliance-related processes and procedures (e.g., OSHA and other clinic operational standards).
  • Cross-Functional Operational Alignment: Own implementation of operational standards and support cross-functional alignment with partners across the organization

What Success Looks Like

This role offers the opportunity to influence the direction of Metro Vein Centers’ operational strategy and to drive meaningful improvements in clinic performance through scalable systems, consistent execution, and effective collaboration.

The Ideal Candidate:

  • Will be located in one of our larger markets: New York City, New Jersey, Houston or Dallas. However, remote candidates will be considered as well.
  • Is a champion for clinic teams and patients, recognizing they are at the center of everything we do.
  • Combines strategic thinking with strong operational execution and a passion for optimizing processes.
  • Takes a hands-on, proactive approach, actively engaging in problem-solving and implementing solutions.
  • Brings a strategic sense of urgency, strong follow-up, and a strong bias toward execution.
  • Is effective at partnering across multiple departments and stakeholders to achieve shared goals; for example clinical leadership, revenue cycle, HR/training, IT/analytics, marketing, etc 

Core Competencies

  • Strategic Leadership: Develops and drives initiatives that improve efficiency and productivity across a multi-site environment.
  • Agility & Urgency: Balances competing priorities with poise and speed; closes small tasks quickly while meeting deadlines on complex projects.
  • Operational Excellence: Streamlines processes, optimizes workflows, and leverages technology to improve accuracy and efficiency.
  • Operational Compliance: Maintains awareness of evolving operational regulations (e.g., OSHA) and ensures adherence to federal, state, and local laws and standards.
  • Problem Solving & Decision Making: Addresses complex operational challenges with structured thinking and sound judgment.
  • Communication & Relationship Building: Communicates effectively with stakeholders at all levels, including patients, physicians, staff, and executives.
  • Data Analysis & Reporting: Uses data to identify trends, measure performance, and drive continuous improvement.

Required Education & Experience

  • Bachelor’s degree or equivalent experience
  • 10+ years of multi-site operations experience (internal operations or field operations)
  • 5+ years in leadership roles
    Proven track record of improving operational efficiency and productivity, particularly in inventory management and communications

Preferred Education & Experience

  • Experience with athenaPractice or a comparable EMR platform
  • Experience working in a fast-paced private equity-backed healthcare organization

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

  • Medical, Dental, and Vision Insurance
  • 401(k) 
  • Paid Time Off (PTO) + Paid Company Holidays
  • Company-Paid Life Insurance
  • Short-Term Disability Insurance
  • Employee Assistance Program (EAP)
  • Career Growth & Development Opportunities

Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.

Compensation:

$120,000 - $160,000 USD

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

  • Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
  • Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
  • A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
  • Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
  • Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

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To learn more about how we collect, use, and protect your information, please review our privacy policy here.

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