Financial Navigator

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

Reporting to the RCM Financial Clearance Manager, the Financial Navigator at Metro Vein Centers provides advanced patient financial navigation support and serves as a subject matter expert for complex inquiries and escalations. This role delivers comprehensive financial counseling, educating patients on their benefits, expected out-of-pocket costs, and available financial options to resolve their balances, including payment plans and financial assistance programs. The Financial Navigator is responsible for reviewing insurance eligibility, verifying network participation, calculating patient responsibility, and efficiently resolving billing-related questions. In addition, this role supports higher-level functions such as mentoring junior navigators, addressing escalated patient concerns, and contributing to workflow optimization and process improvement initiatives. Through proactive financial clearance and patient education, this position supports organizational goals of reducing avoidable denials, improving collections, and enhancing the overall patient experience.

Essential Functions

• Provide financial counseling to patients, including education on deductibles, copays, coinsurance, and available payment options.
• Calculate and communicate accurate out-of-pocket cost estimates before services are rendered.
• Identify services requiring prior authorization or referrals and coordinate with authorization and referral teams to ensure timely approval.
• Resolve complex billing and coverage inquiries, including escalated patient concerns
• Assist uninsured or underinsured patients with financial assistance programs, self-pay options, payment plans, care credit, etc.
• Document all financial discussions, benefit details, and patient interactions accurately in Athena.
• Mentor and support junior financial navigators or patient access staff as needed.
• Identify trends and contribute to process improvements to reduce front-end denials and revenue leakage.
• Collaborate with clinical, billing, and revenue cycle leadership to ensure financial clearance and a positive patient experience.
• Ensure compliance with HIPAA, payer guidelines, and applicable federal and state regulations while safeguarding patient information

Competencies: 

• Operational Excellence: Drives operational excellence by streamlining processes, optimizing workflows, and leveraging technology to enhance efficiency and accuracy.
• Regulatory Compliance: Stays abreast of evolving healthcare regulations and ensures compliance with federal, state, and local laws and industry standards.
• Team Leadership: Builds, motivates, and leads high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement. Encourages an inclusive and positive work environment that fosters growth and mutual respect.
• Problem-Solving and Decision-Making: Possesses strong problem-solving and decision-making skills to address complex issues and challenges within the revenue cycle.
• Communication and Interpersonal Skills: Communicates effectively with stakeholders at all levels, including patients, physicians, staff, and executives, to build strong relationships and resolve issues.
• Data Analysis and Reporting: Leverages data analytics to identify trends, measure performance, and make data-driven decisions to improve revenue cycle outcomes.

Required education and experience

• 2-3 years of experience in Revenue Cycle Management
• Familiarity with EHR/RCM systems and payor portals.
• High School Diploma or equivalent (GED)

Preferred education and experience

• Experience with Athena Practice
• Excel and dashboard/reporting experience preferred

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

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The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
• Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
• Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
• Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.