Bilingual Patient Service Representative (English/Spanish)

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 9 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the role

Many of the patients at our Midtown Manhattan clinic are more comfortable speaking Spanish. As a Bilingual Patient Service Representative (PSR), you'll make sure they feel just as welcome and informed as every other patient. You'll check patients in and out, answer phones, schedule appointments, and collect copays, in English and in Spanish, while keeping a busy clinic running smoothly.

You don't need medical experience. If you've worked a busy restaurant, retail store, hotel desk, salon, or any job where you serve people face to face, you already have the core skills. We'll train you on insurance, scheduling, and our systems.

What your day looks like

• Welcoming patients warmly in English or Spanish and checking them in and out
• Answering a busy phone line and scheduling, rescheduling, and confirming appointments in both languages
• Collecting copays and balances and explaining what patients owe in plain language, in English or Spanish
• Helping Spanish-speaking patients fill out forms and understand appointment, billing, and paperwork questions
• Calming down frustrated patients and finding a way to help
• Keeping patient information accurate in our EMR system
• Working side by side with providers and clinical staff, including helping teammates with Spanish-speaking patients at the front desk

What you'll bring

• Fluent spoken English and Spanish, comfortable enough to handle a full check-in, phone call, or payment conversation in either language
• At least 1 year of in-person, customer-facing experience (restaurant, retail, hospitality, salon, medical office, or similar)
• A steady work history
• A warm, professional presence: you make eye contact, speak clearly, and make people feel welcome
• Comfort juggling several things at once, like a ringing phone while someone waits in front of you
• Confidence asking people for payment and explaining charges kindly
• A willingness to learn new systems and take feedback
• High school diploma or equivalent

Nice to have

• Reading and writing Spanish
• Experience handling payments or working a register
• Medical front desk, scheduling, insurance verification, or EMR experience

How we train you

You'll learn our front desk workflows, insurance verification, and EMR step by step with an experienced team before you run the desk on your own.

Pay and benefits

• $20 to $25 per hour, based on experience
• Quarterly performance bonuses of up to $1,500, for up to $6,000 a year
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid company holidays
• Company-paid life insurance and short-term disability
• Employee Assistance Program
• Room to grow into lead and management roles

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
• Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
• Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
• Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.