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Endpoint Services Engineer

New York, New York, United States

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

 

As a Mobile Device Management Administrator - Engineer (MDM Admin), you will partner with our existing and future customers to scope and deliver solutions to support the administration of mobile device applications.  It will be your responsibility to configure new instances of MetTel MSP offerings, consult on all things related to MDM across the organization, and deliver an exceptional customer experience.

Duties and Responsibilities

 Customer Implementation & Configuration

  • Partner with existing and future customers to scope and deliver comprehensive MDM solutions · Configure new instances of our managed endpoint service offerings with precision and expertise · Onboard clients with installation, configuration, and administration of mobile device applications · Serve as the go-to technical consultant on all things MDM across the organization

 Technical Operations & Support

  • Manage, monitor, and resolve MDM tickets submitted by customers with speed and accuracy · Perform device testing, end-user troubleshooting, and comprehensive application support · Leverage MDM platforms to securely deliver updates, applications, and policies to mobile devices · Maintain bulletproof 24/7 monitoring and proactive maintenance of customer environments

 Project Collaboration & Solutions

  • Work closely with project team members to understand program office requirements and technical specifications · Review design documents and provide expert input on release support and architecture planning · Present technical business solutions in clear, concise manner to clients and internal partners · Collaborate with the Director of Managed Endpoint Services team to ensure exceptional customer experiences

 Troubleshooting & Problem Resolution

    • Apply advanced troubleshooting skills to resolve complex application support challenges · Quickly assess customer needs and determine optimal solutions for rapid issue resolution · Document solutions and build knowledge base articles that elevate team capabilities · Proactively identify and resolve potential issues before they impact customers

Preferred Skills and Qualifications

  • Bachelor's degree in Information Systems, Computer Science, or Engineering
  • 3-5 years applicable experience in installation, configuration, and/or technical support or mobile device applications.
  • Familiarity with iOS, Windows Mobile OS and Android mobile device Operating Systems
  • Familiarity with multiple Mobile Device Management products, such as, but not limited to, VM Ware (formerly AirWatch), InTune, SOTI and Mobile Iron Cloud
  • Experience with Apple Deployment Programs – Device Enrollment Program (DEP)
  • Strong problem solving, engineering, technical orientation.
  • Ability to work in a fast paced, constantly changing environment.
  • Ability to clearly assess needs and determine proper solutions for a quick resolution.
  • Customer service orientation.
  • Demonstrated success in advanced troubleshooting skills in the application support area.
  • High-level understanding of mobility terminology and technology.

 

 

Keywords: Mobile Device Management, #MobileDeviceManagement, MDM, #MDM, InTune, #InTune, Apple, #AppleSupport, VMWare, #VMWare, SOTI, #SOTI, Device Enrollment, #Device Enrollment, #DEP, IOS, #IOS, #MobileIronCloud, Mobile Iron Cloud, Jobs Near Me, IT Jobs Near Me, Mobile Device Administrator, Indeed, LinkedIN, #MobileDeviceAdministrator, #Apple, Verizon, AT&T, TMobile, Samsung, #Verizon, #AT&T, #TMobile, #Samsung, #MDMEngineer

 

 

 This position has a base compensation package offered at $75,000- $100,000 commensurate with education and background experience. 

 

 

 

 

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

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