Sr. Service Desk Support Administrator

About Us:
Since 1935, we’ve been on a mission to bring a little extra happiness to everyday life and inspire connections over food. We select the finest ingredients the world has to offer, craft premium products made with love, and never settle for shortcuts. We believe that when we share our food, we share a part of ourselves — and that’s the only way we’d put our name on it. 

Today, our small family company has grown into a national leader in specialty olives, peppers, and sauces under the leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered. With an 80-year legacy behind us and a bright future ahead, we’re seeking passionate, driven candidates to help us bring our cherished family traditions to a new generation.

The ideal candidate will have an immediate connection to our Core Ingredients:  

• Crunchy Crunchy: We are hungry for excellence.
• Own It: We think and act as an owner – with appetite, initiative, and responsibility.
• Connection: We build authentic relationships that foster trust and open communications.
• Vibrance: We come to work eager and passionate about fulfilling our vision. When we share our work, we share a part of who we are.

Sr. Service Desk Support Administrator

The Sr. Service Desk Support Administrator ensures consistent and secure access to computing resources (workstations, printers, phones, email, network), provides first-line technical support, and manages IT assets and vendor coordination.

Key Responsibilities

End-User Support & Help Desk Operations

• Serve as the primary point of contact for IT support; triage and resolve software, hardware, and connectivity issues.
• Manage the Help Desk platform, ensuring proper usage across departments.
• Guide users through troubleshooting processes and escalate issues as needed.
• Administer user accounts, groups, and security settings in Active Directory.
• Provide Teams phone support, including extension setup and hardware deployment.

IT Asset & Inventory Management

• Oversee lifecycle management of desktops, laptops, printers, and related hardware.
• Manage leases, licensing, and IT budget tracking in collaboration with the IT Operations Manager.
• Maintain consumables inventory and ensure timely reordering.
• Support hardware deployment using Intune and Autopilot, ensuring standardized rollout processes.

Audit & Compliance

• Ensure compliance with Help Desk SLAs and IT policies.
• Assist with system audits, equipment inventory, and spend reconciliation.
• Maintain accurate documentation to support cross-training and knowledge sharing.

Project & Vendor Management

• Lead or assist in IT projects, ensuring timely and budget-conscious execution.
• Coordinate with vendors and contractors to support deployments or project work.
• Handle IT purchase orders, GL coding, and budget tracking.

Other Responsibilities

• Maintain a reliable and secure computing environment.
• Perform occasional off-hours support, upgrades, and maintenance.
• Travel to local sites (e.g., Larkspur office, events) as needed.
• Other duties as assigned.

Qualifications

• 10+ years’ experience in IT support or service desk roles.
• Experience in CPG or manufacturing environments preferred.
• Proficient with Microsoft Azure, Azure AD, Office 365, Teams, and Windows 11/12.
• Strong experience with Intune, Autopilot, SCCM, and end-user device management.
• Hands-on experience with Active Directory (users, groups, security).
• Vendor and project management experience.
• Excellent troubleshooting, communication, and customer service skills.
• Able to work independently and adapt to shifting priorities.
• Physically able to lift and move computer equipment.
• Some college or equivalent experience required; certifications (A+, Net+, Windows Server, Azure, VMware) a plus.

Our Commitment to an Inclusive Workplace:
At Mezzetta, we embrace diversity and strive to create an inclusive environment where you know you belong. Part of that commitment includes a zero-tolerance policy and being an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Mezzetta are solely based on merit, qualifications, abilities and business needs, without regard to race, color, religion or belief, gender, sexual orientation, gender identity/expression, age, marital status, national origin, disability, military or veteran status, family or parental status, pregnancy, or any other status protected by law. All of us share in the responsibility of fulfilling this commitment and creating a culture where our team can thrive.