Customer/Producer Success
About MGT Insurance
MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles.
About the Role
MGT Insurance is seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our policyholders and distribution partners. The ideal candidate will be the first point of contact for all service issues and will be adept at managing multiple tasks with a focus on delivering quality service. As a potential future leader in our organization, you will play a key role in maintaining our reputation in the insurance industry while building a rewarding career with ample room for advancement. If you have a knack for problem-solving and a desire to make a positive impact, we encourage you to apply.
Responsibilities and Qualifications
- The ideal candidate for the Customer Service Representative position at MGT Insurance will possess a high school diploma or equivalent, with a preference for those who have completed some college coursework in business or a related field.
- A minimum of two years' experience in customer service.
- Strong communication skills, both verbal and written.
- Proficiency in using office software and a willingness to learn new systems.
- The ability to work effectively in a fast-paced environment, solve problems efficiently, and maintain a professional demeanor under pressure is also necessary.
- Knowledge of insurance policies and procedures is highly desirable, as is experience working with broker agents or having a broker license or other professional insurance designations.
- You are fearless when it comes to solving problems, diving into data to get to the right answer, or just getting things done, and are open to doing what it takes to help make the company and yourself successful.
- You have an ability to attract like-minded team members who can help grow the team.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company and industry. We strive to attract and elevate a diverse team of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Estimated Salary
$40,000-$75,000 per year
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