Back to jobs

MHI Talent Solutions | Technical Product Manager, Returns

Los Angeles, California

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.

Role: Technical Product Manager, Returns

Location: Los Angeles, California

Status: MHI is a successful managed services partner and now assisting with their key direct hire needs 

Key Qualifications/Responsibilities:

Returns Experience & Integration Ownership

  • Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
  • Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
  • Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
  • Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.

Reverse Logistics Strategy

  • Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows.
  • Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc).

Technical Product Leadership

  • Translate complex return requirements into technical specifications, user stories, and data flow diagrams.
  • Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.
  • Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.

Cross-Functional Collaboration

  • Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems.
  • Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation.
  • Lead pilots and process improvements in collaboration with warehouse and operations teams.

 Quality Assurance & Training

  • Support UAT and QA for return-related features and integrations.
  • Implement dashboards and reporting for return volumes, costs, and customer impact.
  • Maintain detailed documentation of return flows, integrations, and policies.
  • Provide training and onboarding materials for CX and Ops teams.

Desired Experience

  • 5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
  • Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
  • Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
  • Experience with integration platforms (e.g., Celigo) and API-based workflows.
  • Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
  • Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.

Requirements

  • Bachelor’s degree in Product, Engineering, Business, Supply Chain, or related field.
  • Proven ability to design and deliver complex return solutions at scale.
  • Excellent communication and stakeholder management skills.
  • Comfortable working in a fast-paced environment with evolving priorities

Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.

Salary range: $160-170k 

 

Create a Job Alert

Interested in building your career at Myers-Holum? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Where you legally reside full-time

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Myers-Holum’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.