
MHI Talent Solutions | Technical Product Manager, Returns
This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.
Role: Technical Product Manager, Returns
Location: Los Angeles, California
Status: MHI is a successful managed services partner and now assisting with their key direct hire needs
Key Qualifications/Responsibilities:
Returns Experience & Integration Ownership
- Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
- Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
- Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
- Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.
Reverse Logistics Strategy
- Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows.
- Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc).
Technical Product Leadership
- Translate complex return requirements into technical specifications, user stories, and data flow diagrams.
- Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.
- Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.
Cross-Functional Collaboration
- Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems.
- Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation.
- Lead pilots and process improvements in collaboration with warehouse and operations teams.
Quality Assurance & Training
- Support UAT and QA for return-related features and integrations.
- Implement dashboards and reporting for return volumes, costs, and customer impact.
- Maintain detailed documentation of return flows, integrations, and policies.
- Provide training and onboarding materials for CX and Ops teams.
Desired Experience
- 5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
- Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
- Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
- Experience with integration platforms (e.g., Celigo) and API-based workflows.
- Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
- Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.
Requirements
- Bachelor’s degree in Product, Engineering, Business, Supply Chain, or related field.
- Proven ability to design and deliver complex return solutions at scale.
- Excellent communication and stakeholder management skills.
- Comfortable working in a fast-paced environment with evolving priorities
Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.
Salary range: $160-170k
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