Customer Account Manager- Renewals

We are seeking a detail-oriented and process-driven Renewal Manager to oversee complex and high-value renewals across Microblink’s Identity business. This role will be responsible for managing both internal and client-side renewal workflows, resolving contract disputes, supporting upsell scenarios, and driving improvements in renewal execution. You’ll work closely with Customer Success, Legal, Finance, and partners to ensure seamless, compliant, and timely renewals.
This is a high-impact role that requires strong operational rigor, excellent communication skills, and comfort navigating ambiguity, especially across legacy accounts, evolving client procurement processes, and changing security requirements.

A little bit about us 

Microblink is an AI company with deep expertise in computer vision, transforming the way businesses verify identity and process documents. Our solutions power user-friendly digital experiences while delivering enterprise-grade accuracy, security, and compliance. We are building the future of identity—fast, secure, and trusted.

Here’s what you’ll do:

Client-Facing Renewal Management

• Serve as the point of contact for customer-side renewal activities, including legal language updates, PO processing, vendor system/tool changes, billing profile updates, and internal procurement adjustments.
• Navigate client-side changes in tender and procurement processes year-over-year, impacting both renewal and upsell activities.
• Communicate Microblink’s compliance with new client security frameworks, complete detailed security questionnaires, and manage the response-review cycle.
• Manage conflict resolution around pricing discrepancies, contract terms or legacy pricing terms.
• Track and escalate renewal issues on core segmented accounts.

Internal Renewal Operations

• Support renewal execution for customers that require written confirmation and manual processing.
• Analyze usage data to drive renewal negotiations, including contract value adjustments due to +/- consumption
• Identify upsell or risk opportunities; balance strategic account management with effort investment
• Partner with operational teams on delinquent / non-compliant accounts
• Maintain meticulous records of account status and ensure internal systems are accurate and up-to-date including customer health scores, segmentation, up to date billing/champion contact information

Contract Management

• Work through complex transitions from legacy contracts to our latest terms and pricing model.
• Align with customers on usage metrics to support accurate billing and renewals.
• Drive efforts to transition relevant clients to self-serve renewal models, which require cross-functional collaboration and alignment across legal, operational, and customer teams.

You'll be successful in this role if you:

• Bring 5+ years of experience in renewal management, customer success operations, or deal desk roles—ideally within SaaS or enterprise software
• Have a proven track record of managing complex client relationships, navigating high-stakes negotiations, and working through contractual ambiguity
• Understand procurement processes, licensing models, and subscription renewal workflows
• Excel at managing a high volume of renewal motions concurrently with strong attention to detail and organizational skills
• Are comfortable collaborating cross-functionally with Legal, Sales, Finance, and external partners
• Have experience with Salesforce or similar CRM and contract management tools

Here’s what you’ll gain if you join us

• Be part of a global B2B SaaS identity company where your work truly makes an impact. You'll join a high-performing, people-first culture that values growth, supports continuous learning, and celebrates success.
• Enjoy flexible work arrangements—work remotely, in a hybrid setup, or from one of our offices, depending on what suits you best.
• Take advantage of unlimited PTO to maintain a healthy work-life balance.
• Access region-specific benefits tailored to your location.
• Participate in our equity and bonus programs.
• For U.S.-based roles, the base salary ranges from $100,000 to $115,000 USD, depending on your experience and seniority.
• For candidates in Europe, salary details will be discussed during the interview process and tailored based on location, experience, and seniority level.

At Microblink, we nurture a culture that recognizes and rewards success and is not afraid to try, fail, and learn from mistakes. Find out what it feels like to work at Microblink.
If this role intrigues you, do not hesitate to hit the apply button- get in touch with us, and we promise to get back to you.

Microblink LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.

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