Customer Support Representative - Student

Customer support representatives play a key role on our team by helping us understand customer needs and ensuring a positive experience. Their insights on product performance and user feedback drive continuous improvement and innovation. By efficiently resolving issues, they enhance customer satisfaction and contribute directly to the company’s overall success.

A little bit about us

Microblink is an AI company specializing in computer vision and identity fraud detection. We create unique products and tools designed to make the future of digital identity a secure "no-fake-zone." Our expertise includes running efficient machine learning models directly on-device, enabling a uniquely seamless Identity Verification experience. With teams across the US and Europe and main offices in New York and Zagreb, we touch hundreds of millions of users each year, processing over 800 million identity documents across more than 70 countries worldwide. Explore our tech in action here.

Here’s what you’ll do:

• Provide timely and effective customer support by addressing both technical and non-technical inquiries.
• Collaborate with the Revenue and Product & Engineering departments to resolve product issues and bugs.
• Allocate and escalate inquiries that fall outside the scope of customer support to the appropriate internal teams.
• Participate in regular calls and meetings with customers to support their use of Microblink products.
• Analyze the customer support process and identify opportunities for continuous improvement.
• Stay informed on customer support best practices and trends to enhance the customer journey and satisfaction.
• Create and maintain a comprehensive knowledge base to support both customers and internal stakeholders.
• Monitor public forums (e.g., GitHub, Stack Overflow) and respond to or coordinate answers related to Microblink products.
• Independently generate product license keys using internal tools to support customer access.

You'll be successful in this role if you:

• Eager to learn and grow in the fields of customer support and technology
• Familiar with the fundamentals of mobile and/or web application development
• Possess a strong customer-centric mindset and genuinely enjoy helping others
• Naturally analytical and solution-oriented, with a drive to get to the root of problems
• Take a thoughtful and responsible approach to work, with the ability to prioritize and escalate issues appropriately
• Thrive in a team environment while remaining confident and effective when working independently
• Have excellent spoken and written English communication skills
• Have student rights for at least 6 months
• Able to dedicate 30+ hours per week to this role

An additional plus is if you:

• Some experience or strong interest in the ICT industry, particularly in product-based companies
• Familiarity with web technologies such as JavaScript or TypeScript, and a basic understanding of programming concepts
• Hands-on experience with tools like the Docker platform and Postman
• Exposure to Salesforce Service Cloud, Jira, or other issue-tracking systems
• Foundational knowledge of cloud platforms (e.g., Google Cloud, AWS, Azure), especially in API deployment or data handling

Here’s what you’ll gain if you join us:

• Hourly wage 7,5 EUR
• Working in a relaxed and flexible team 
• Microblink culture that recognizes and rewards success
• Access to the Microblink library
• Opportunities to learn and develop your skills through internal L&D programs and a supportive working environment
• Secure parking for bicycles or scooters

How can you join us?

If this role intrigues you, do not hesitate to hit the apply button and send us your resume- get in touch with us and we promise to get back to you.

Microblink LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.

For detailed information on how we process personal data, please read our Privacy Policy https://microblink.com/privacy-policy/ or reach out to our Data Protection Officer at privacy@microblink.com.