Job Application for Patient Service Representative at Midi Health

Patient Service Representative @ Midi Health: 👩‍⚕️💻

At Midi, the Patient Service Representative acts as a liaison between patients, the practice and the healthcare system.The Patient Service Representative ensures that patients receive the care they need; provides support for new patient registration; assists them in navigating the healthcare system; and bridges other communications gaps. The Patient Service Representative also helps resolve billing issues, addresses patient complaints. The Patient Service Representative is responsible for being the face of Midi to the patient, and is often the first experience patients have with Midi!

Business Impact 📈

Serves as the first point of contact for patients
Assists patients with: verifying information, scheduling appointments, and updating Electronic Health Record (EHR)
Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
Gains confidence from the patient through competent job performance and effective communication
Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering the optimal patient experience
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with conflicting priorities
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ensure the privacy of each patient’s Protected Health Information (PHI)
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Work Hours: TBD

What you will need to succeed: 🌱

2+ years providing an excellent customer service experience - remote experience a huge plus!
Zendesk experience (required)
2 years of Athenahealth EMR experience (preferred)
2 years of Google Workplace experience
Strong and professional verbal and written communication skills
Must have strong, reliable internet and quiet, distraction-free workplace

What we offer:

Compensation is $20/hr, non-exempt
A full-time opportunity, 40-hour work-week
Benefits (Medical, Dental, 401k)
Generous PTO!
100% remote environment

Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process.
If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

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Imagine you are already working at Midi Health as a Patient Service Representative. Reply to the following prompt as if you were replying to one of our potential patients. Email example: Help! I’m considering using Midi but I am not sure if my insurance will cover the cost. Can you tell me how to check? Thank you! Rebecca

Provide me with an example of a time that you de-escalated a heightened customer support situation.

The pay rate for the role is $20/hr. Is this aligned with your expectations?

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We need availability Monday thru Friday with an 8AM PST start time. Your shift will run for an 8 hour shift + 30 min unpaid lunch. Are you aligned to this schedule?

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Patient Service Representative

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