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Patient Experience Advocate

Remote

Patient Experience Advocate @ Midi Health 👩‍💻🏥

This job is “HOT”: 🔥

We are looking for a dedicated Patient Experience Advocate to join our innovative healthcare team. This role is perfect for someone who is passionate about making a meaningful impact on patient care and who thrives in an environment where empathy, communication, and collaboration are key. If you're looking to contribute to a growing organization that values your expertise, this is your chance to play a vital role in enhancing the patient experience!

Business Impact - Not just surviving but thriving 📈

As a Patient Experience Advocate, you will directly shape the patient journey, ensuring that every touchpoint reflects the highest standard of care and support. Your proactive approach to identifying and addressing potential issues will help improve patient satisfaction and strengthen relationships between patients, the practice, and the healthcare system. By resolving patient concerns and addressing gaps in the experience, you’ll contribute to the overall efficiency and success of the practice, supporting its growth and long-term sustainability.

What you will need to succeed: 🌱

  • Proven Experience in Patient Care: 5+ years of providing high-touch, empathetic patient experience.
  • Tech-Savvy & Resourceful: Experience using Zendesk and Athena for communication and problem resolution (2+ years).
  • Strong Communication Skills: The ability to articulate complex issues clearly and professionally in both verbal and written formats.
  • Multi-tasking and Prioritization: Comfortable managing multiple tasks and communicating across various teams, including billing, medical, scheduling, and product.
  • Collaboration: Build strong working relationships across departments to ensure a smooth patient experience from start to finish.
  • Attention to Privacy & Compliance: Adhere to privacy and safety regulations, ensuring Protected Health Information (PHI) is handled securely.
  • Independent and Team Player: Able to work independently in a remote environment while contributing to team objectives and departmental goals.
  • Empathy & Understanding: Ability to connect with patients, resolve concerns, and ensure they feel heard and valued.

This role requires a 9am PST - 5pm PST work schedule

The interview process will include: 📚 

  1. Take Home Ticketing Assessment
  2. Recruiter Interview (30 min Zoom)
  3. Hiring Manager & Project Manager Interview (30 min Zoom)

What We Offer:

  • Compensation: $60-80K annual, dependent on experience.
  • Benefits: Medical, dental, vision, and paid time off.
  • Remote Flexibility: Work from the comfort of your own home in a fully remote environment.
  • Growth Opportunity: Join a growing start-up at the ground level and help shape the future of patient care.

Thanks for your interest in Midi 👋 While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status.

 

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