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Patient Service Representative - Billing (West Coast Hours)

Remote

What is Midi Health?

Midi Health is an expert healthcare provider that delivers compassionate care to women aged 40+. We specialize in holistically treating menopause and perimenopause. We embrace lifestyle interventions, prescriptions, hormone replacement therapy (HRT), and naturopathic solutions. We use telehealth and team-based care to bring women the care they deserve. Committed to access for as many women as possible, we take most insurances (and offer reasonable cash-pay pricing for those without insurance).

Where is Midi based?

We are an entirely virtual company, so employees can live anywhere in the United States.

Position Summary

The Patient Service Representative - Billing works within our Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. They are often the initial point of contact for patients at Midi, entrusted as brand ambassadors to deliver and maintain the highest level of service throughout each patient's journey.

The Patient Service Representative team at Midi ensures that patients receive necessary support during their care, facilitates new patient registration, guides patients through the healthcare system, and bridges any communication gaps. Specifically, the Patient Service Representative - Billing focuses on handling billing-related issues and cases. They assist patients with billing inquiries, insurance questions, and complaints, aiming to provide a superior customer service experience.

Responsibilities: 

  • Serving as the primary contact for patients, ensuring effective communication.
  • Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments.
  • Assisting patients in understanding financial obligations and payment options.
  • Utilizing Zendesk to promptly and professionally resolve patient billing inquiries.
  • Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing.
  • Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes.
  • Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR).
  • Managing intake procedures, including healthcare and insurance forms, and collecting payments.
  • Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.

Shift Time:

Monday through Friday

9AM - 5:30PM PST

*Includes a 30 minute unpaid lunch

Qualifications:

  • 2-5 years providing a best-in-class patient experience 
  • 1-2 years of billing experience 
  • 2 years of Zendesk experience 
  • 2 years of Athena experience 
  • 2 years of Google Workplace experience (required) 
  • Prior remote work experience
  • Strong and professional verbal and written communication skills
  • Must have strong, reliable internet and a quiet, distraction-free workplace

What we offer: 

  • Compensation is $23-25 hr, non-exempt, 40hrs per week
  • Opportunity to join a growing start-up at the ground level 
  • Health, dental, and paid time off
  • 100% remote environment

At this time, Midi Health is not able to sponsor or take over sponsorship of any employment visa (including H-1B, TN, or other work authorization). Applicants must be authorized to work in the U.S. without current or future visa sponsorship.

While you are waiting for us to review your resume, here is some fun content to check out. 

Midi 2024 in Review

Women Leaders Invest in Midi

Patient Testimonials

#LI-DS1

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.

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