Back to jobs
New

Senior Manager, Ecommerce Pharmacy- Strategy and Operations

Remote

Manager or Senior Manager, E-Commerce Pharmacy (Strategy & Operations) 💊📦
📍 Remote (U.S.-Based) | Full-Time 

The difference you’ll make:

At Midi Health, we’re scaling access to evidence-based, compassionate care for women in midlife  and that includes building an industry-leading direct-to-patient pharmacy experience. As our Manager or Senior Manager of E-Commerce Pharmacy (Strategy & Operations), you’ll take ownership of Midi’s fast-growing product lines, including prescription products and wellness supplements. You'll define and execute strategy, manage key partners, and lead operational execution across fulfillment, customer experience, and retention — helping thousands of women access the care and products they need.

You’ll partner cross-functionally with Product, Marketing, Finance, and Clinical Operations to build an e-commerce engine that’s seamless, scalable, and impactful.

This job is HOT 🔥

We’re investing deeply in our e-commerce pharmacy experience. This is a unique opportunity to shape a high-growth business from the inside out — with direct line of sight to revenue, retention, and patient satisfaction.

What you’ll do:

🚀 E-Commerce Strategy & Growth

  • Own the roadmap and P&L for our core e-commerce lines: Midi Custom Rx, Async Rx, and Supplements
  • Identify and lead new growth opportunities in partnership with Clinical and Marketing teams
  • Design strategies to boost LTV via recurring orders, subscription models, and retention programs

📦 Partner & Pharmacy Fulfillment Management

  • Manage key pharmacy and fulfillment partners — running regular business reviews, forecasting demand, and solving operational issues collaboratively
  • Oversee inventory and ensure a seamless rollout for new product offerings

🔁 Cross-Functional Execution

  • Act as the strategic business owner for e-commerce across Product, Engineering, and Marketing
  • Translate vision into system requirements and operational processes across tools like Athena EHR, Zendesk, and Shopify
  • Run cross-functional projects from end to end — keeping teams aligned, timelines on track, and goals in sight

📊 Data, KPIs & Financial Modeling

  • Track and report on core metrics: revenue, margin, fulfillment costs, and customer satisfaction
  • Build and maintain financial models for forecasting, reconciliation, and budgeting

📅 Project Management & Communication

  • Own project timelines, milestone tracking, and stakeholder communication across departments
  • Identify risks early and ensure projects stay on schedule through clear, proactive coordination

What you’ll need to succeed: 🌱

  • Bachelor’s degree in Business, Strategy, Operations, or related field
  • 5–10 years of experience in e-commerce, business ops, or strategy- E-commerce experience is a MUST
  • Familiarity with tools like Athena EHR, Surescripts, Shopify, Zendesk
  • Proven ability to execute strategic plans and drive measurable growth
  • Strong analytical skills. You're comfortable with models, dashboards, and performance metrics
  • Clear communicator and collaborative operator, with influence across technical and non-technical teams

The interview process will include: 📚

The application window for this role closes at 5PM Central on August 22nd, 2025

Recruiter Screen (30 min)

Hiring Manager Interview (30-45)

Cross-Functional Interviews with Product, Marketing, and Ops Leaders- (2.5-3 hours)

🎧 While you wait to hear from us…

  • Hear from our patients — they love Midi 💜here and here

This role is not eligible for sponsorship. Must have authorization to work in the united states now and in the future.

The salary range for this position is $125,000-145,000, which is dependent on experience and location.

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status. #LI-JA1

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.

Create a Job Alert

Interested in building your career at Midi Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Midi Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.